Change Lead

NSW Department of Communities and Justice; Parramatta; On-site; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

Job summary

NSW Department of Communities and Justice in Parramatta, NSW, is seeking a Change Lead to drive organisational change, adoption, and readiness for the Maintenance Application and Salesforce ecosystem. Reporting to the Maintenance App Product Manager, you will shape the change strategy, roadmap, and release calendar, coordinating engagement, learning, and governance to maximise outcomes.

The role focuses on change impact assessments, stakeholder engagement, and adoption measurement across complex

Qualifications

• Expertise in change impact assessment, stakeholder engagement, readiness and adoption measurement.
• Ability to influence senior leaders and diverse operational stakeholders without direct authority.
• Experience coordinating change with training, testing, deployment and service transition teams.
• Proven ability to manage change fatigue, resistance and contested go-live decisions.
• Tertiary qualifications in change management, organisational development, communications, business, psychology or related discipline.
• Experience in government or complex statewide service delivery environments.
• Prosci, Change Management Institute or APMG Change Management certification.
• Experience with Salesforce or other enterprise digital platforms.

Responsibilities

• Develop integrated change strategies, plans, impact assessments and release-aligned change roadmaps.
• Assess stakeholder impacts, cumulative change load, resistance, capability and business readiness.
• Lead targeted engagement, communications, change networks and feedback mechanisms.
• Partner with the internal Homes NSW Training Team on learning needs, content, timing and evaluation.
• Coordinate change activities with requirements, testing, deployment and operational transition.
• Provide evidence-based readiness assessments and recommendations to release governance.
• Support managers, champions and operational teams to embed new ways of working.
• Measure adoption, proficiency and benefit sustainment and coordinate corrective action.

Skills

Change impact assessment

Stakeholder engagement

Readiness measurement

Adoption measurement

Education

Tertiary qualifications in change management or related discipline

Tools

Salesforce

Job description

Location

Parramatta, NSW, AU, 2150

Employment type – Fixed Term Temporary to 30 June 2026, with possible extension

Salary – Clerk Grade 11/12 $154,231- $178,369 plus employer’s contribution to superannuation and annual leave loading

Your role

Lead organisational change, business readiness and adoption for the Maintenance Application, related Salesforce applications and supporting integrations across the product release pipeline. Reporting to the Maintenance App Product Manager, the role maintains the integrated change strategy, roadmap, release calendar and standards; assesses impacts, stakeholders, readiness, capability and cumulative change load; coordinates engagement, communications, learning and business support; provides evidence-based readiness advice to release governance; and measures adoption and sustainment so product outcomes and benefits are realised.

What you’ll do

• Develop integrated change strategies, plans, impact assessments and release-aligned change roadmaps.
• Assess stakeholder impacts, cumulative change load, resistance, capability and business readiness.
• Lead targeted engagement, communications, change networks and feedback mechanisms.
• Partner with the internal Homes NSW Training Team on learning needs, content, timing and evaluation.
• Coordinate change activities with requirements, testing, deployment, cutover and operational transition.
• Provide evidence-based readiness assessments and recommendations to release governance.
• Support managers, champions and operational teams to embed new ways of working.
• Measure adoption, proficiency and benefit sustainment and coordinate corrective action.

What we’re looking for

• Expertise in change impact assessment, stakeholder engagement, readiness and adoption measurement.
• Ability to influence senior leaders and diverse operational stakeholders without direct authority.
• Experience in coordinating change with training, testing, deployment and service transition teams.
• Proven ability to manage change fatigue, resistance and contested go-live decisions .
• Te rtiary qualifications in change management, organisational development, communications, business, psychology or a related discipline, or equivalent relevant knowledge, skills and experience.
• The role may be required to support planned releases, cutover, implementation and post-release adoption activities outside normal business hours.
• Experience in government or complex statewide service delivery environments.
• Prosci, Change Management Institute or APMG Change Management certification.
• Experience with Salesforce or other enterprise digital platforms.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

20 November 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Raymond Brown on 0422453355 or at [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience