Team Leader

NSW Department of Communities and Justice; Banora Point; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing programs

Job summary

NSW Department of Communities and Justice is seeking a Team Leader in the Northern District to guide a Housing Services team delivering client-centred outcomes. You will lead staff, balance service excellence with business aims, and drive performance across the district.

You will support staff through complex client needs, ensure quality service, and contribute to positive housing outcomes while aligning with policy and legislative requirements.

Qualifications

• Experience leading teams in a complex service delivery environment.
• Strong leadership including coaching and capability development.
• Commitment to delivering excellent customer service and positive outcomes for vulnerable clients.

Responsibilities

• Lead, coach and develop staff to achieve individual and team objectives.
• Deliver responsive, client-centred services that meet positive outcomes for customers and communities.
• Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
• Manage complex client matters and provide support and guidance to staff.
• Build and maintain effective relationships with internal and external stakeholders.
• Manage competing priorities while maintaining service quality and operational performance.
• Contribute to business improvement initiatives and operational priorities.
• Ensure compliance with relevant policies, procedures and legislative requirements.

Skills

Leadership

Team management

Customer service

Stakeholder engagement

Decision making

Communication

Job description

• Salary: $133,348 - $146,945 + super + leave loading
• Location: Tweed Heads
• Creation of Talent Pool for future roles

• Salary: $133,348 - $146,945 + super + leave loading
• Location: Tweed Heads
• Creation of Talent Pool for future roles

Northern District | Homes NSW

Your role

This is an exciting opportunity to step into a leadership role within Housing Services. You will lead and support a team delivering client‑centred services to some of the most vulnerable members of our community, ensuring high-quality outcomes while driving strong operational performance.

As a Team Leader, you will play a key role in balancing customer service excellence with the achievement of business objectives. You will support staff to navigate complex client needs, deliver responsive services, and contribute to positive housing outcomes across the district.

This recruitment will create a talent pool for future Team Leader opportunities across Northern District.

What You’ll Do

As a Team Leader, you will provide leadership, direction and support to a team operating in a fast‑paced service environment. You will be responsible for managing team performance, developing staff capability, and ensuring services are delivered efficiently, professionally and in line with policy and legislative requirements.

You will support your team to deliver quality customer service to clients with diverse and often complex needs, while ensuring business outcomes and service standards are achieved.

You Will

• Lead, coach and develop staff to achieve individual and team objectives.
• Support the delivery of responsive, client‑centred services that achieve positive outcomes for customers and communities.
• Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
• Manage complex client matters and provide support and guidance to staff.
• Build and maintain effective relationships with internal and external stakeholders.
• Manage competing priorities while maintaining service quality and operational performance.
• Contribute to business improvement initiatives and operational priorities.
• Ensure compliance with relevant policies, procedures and legislative requirements.

What We’re Looking For

• Demonstrated experience leading teams in a complex service delivery environment.
• Strong leadership skills, including coaching, performance management and capability development.
• Commitment to delivering excellent customer service and achieving positive outcomes for vulnerable clients and communities.
• Proven ability to balance customer service delivery with operational priorities and performance targets.
• Strong stakeholder engagement and relationship management skills.
• Sound decision‑making, problem‑solving and communication skills.
• Ability to manage competing priorities and deliver results in a high‑volume environment.
• Current NSW Driver Licence.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Applications close Sunday, 15 November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Claire Dobby on 0400 926 999 or [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.