Program Manager

Department: Portfolio Asset Management; Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Health & Wellbeing and Employee Assist

Job summary

The Department of Communities and Justice (DCJ) is seeking a Business Analyst Lead in Parramatta to drive analysis for the Maintenance Application and Salesforce related apps. You will shape initiatives, translate needs into requirements, user stories and acceptance criteria, and collaborate with product owners and delivery teams.

Essentially you’ll lead BA methods, ensure traceability, and uplift analysis quality across the product team while working in a 50% hybrid model with a competitive

Qualifications

• Tertiary qualifications in business analysis, information technology, business or related discipline.
• Experience with Salesforce and enterprise platforms is desirable.
• Commitment to ongoing professional development.

Responsibilities

• Lead end-to-end business analysis for complex digital, data and service improvement initiatives.
• Elicit, prioritise and manage functional and non-functional requirements and acceptance criteria.
• Design future-state processes and service models with business and technology specialists.
• Provide authoritative BA advice, ensure traceability and business readiness throughout delivery.
• Coach and improve BA practices across the product team.

Skills

Requirements management

Stakeholder engagement

Evidence-based advice

Analytical thinking

Education

Tertiary qualifications in business analysis or related discipline

Tools

Salesforce

Systems integration

Job description

Business Analyst Lead

Location – Parramatta – 50% Hybrid

Employment type – Ongoing – Full-time

Salary – Clerk Grade 11/12 $154,231- $178,369 plus employer’s contribution to superannuation and annual leave loading

Your role

Lead complex business analysis for the Maintenance Application, related Salesforce applications and supporting integrations across the product and delivery lifecycle. Working with the Product Manager and Business Product Owner, the role shapes pipeline initiatives and business cases, translates strategic, customer, policy and operational needs into evidence‑based outcomes, options, processes, requirements, user stories, acceptance criteria, and collaborates with business, delivery and vendor technical teams to achieve fit‑for‑purpose solutions. The role provides authoritative business analysis advice and assurance, maintains requirements quality and traceability, and strengthens business analysis practices across the product team.

What you’ll do

• Lead end-to-end business analysis across complex digital, data and service improvement initiatives.
• Set fit-for-purpose analysis approaches, stakeholder engagement, governance and quality controls.
• Investigate current-state processes and business problems using operational data and customer evidence.
• Elicit, prioritise and manage functional and non-functional requirements, user stories and acceptance criteria.
• Design and assure future-state processes and service models with business and technology specialists.
• Facilitate difficult decisions, resolve competing requirements and provide credible options and recommendations.
• Assure requirements traceability, solution alignment and business readiness throughout delivery.
• Lead business analysis methods, standards, peer review, coaching and practice improvement.

What we’re looking for

• Expertise in business situation analysis, process improvement, requirements lifecycle management and traceability.
• Ability to resolve ambiguous problems and conflicting stakeholder priorities through evidence-based advice.
• Experience in collaborating with architects, Salesforce or integration vendors, testers and operational teams.
• Demonstrated ability to uplift analysis quality and guide analysts and delivery partners.

Essential requirements

• Tertiary qualifications in business analysis, information technology, business or a related discipline, or equivalent relevant knowledge, skills and experience, with a demonstrated commitment to ongoing professional development.

Desirable Requirements

• Experience with Salesforce, enterprise platforms and systems integration.
• Experience working across agile, waterfall and hybrid delivery environments.
• Business analysis certification or professional association membership.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close 20 November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Raymond Brown on 0422453*** or at *************@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Meryl Georges on 8688 7252 or via *************@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook:

www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.