Change & Enablement Specialist

Tyro Payments; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Learning and career development

Paid carers leave

Volunteer day

Birthday Leave

Job summary

Tyro Payments is seeking an Enablement Specialist in Australia to empower frontline Growth teams with training, SOPs, and change-ready tools. You’ll partner with Operational Excellence, Growth leaders and Enterprise Change to embed new processes and systems, ensuring adoption and measurable impact on performance.

Join a collaborative, fast-paced team that values continuous improvement and customer outcomes, with a mix of in-office and remote work across Australia.

Qualifications

• Experience in frontline customer support or operations and driving change.
• Experience translating business changes into actionable enablement outcomes.
• Strong communication and stakeholder management skills.

Responsibilities

• Design and deliver enablement materials such as training guides and SOPs.
• Lead training sessions and rollout activities for new processes and systems.
• Collaborate with Growth, Operational Excellence and Enterprise Change to embed change.
• Capture adoption metrics and feedback to drive continuous improvement.

Skills

Frontline experience

Process improvement

Training delivery

Change management

Stakeholder management

SOPs & docs

Cross-functional collaboration

Job description

Tyro Payments is seeking an Enablement Specialist in Australia to empower frontline Growth teams with training, SOPs, and change-ready tools. You’ll partner with Operational Excellence, Growth leaders and Enterprise Change to embed new processes and systems, ensuring adoption and measurable impact on performance.

Join a collaborative, fast-paced team that values continuous improvement and customer outcomes, with a mix of in-office and remote work across Australia.