Enablement Specialist

Tyro Payments; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Learning and career development

Paid carers leave

Volunteer day

Birthday Leave

Job summary

Tyro Payments is seeking an Enablement Specialist in Australia to empower frontline Growth teams with training, SOPs, and change-ready tools. You’ll partner with Operational Excellence, Growth leaders and Enterprise Change to embed new processes and systems, ensuring adoption and measurable impact on performance.

Join a collaborative, fast-paced team that values continuous improvement and customer outcomes, with a mix of in-office and remote work across Australia.

Qualifications

• Experience in frontline customer support or operations and driving change.
• Experience translating business changes into actionable enablement outcomes.
• Strong communication and stakeholder management skills.

Responsibilities

• Design and deliver enablement materials such as training guides and SOPs.
• Lead training sessions and rollout activities for new processes and systems.
• Collaborate with Growth, Operational Excellence and Enterprise Change to embed change.
• Capture adoption metrics and feedback to drive continuous improvement.

Skills

Frontline experience

Process improvement

Training delivery

Change management

Stakeholder management

SOPs & docs

Cross-functional collaboration

Job description

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years’ experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

About The Role

As an Enablement Specialist, you’ll play a key role in making sure Tyro’s frontline Growth teams are ready, confident and equipped to successfully adopt new processes, systems and ways of working. Acting as the link between business-wide change and frontline execution, you’ll translate change into practical tools and support, including training, communications, SOPs, FAQs and other enablement resources.

Working closely with Operational Excellence, Growth leaders and teams, and Enterprise Change, you’ll help embed and sustain change while identifying opportunities to continuously improve how our frontline teams operate. It’s a hands-on, collaborative role where you’ll have the opportunity to make a visible impact on both team performance and customer outcomes.

What You’ll Do

Change Delivery and Enablement

• Support the planning and execution of change initiatives that impact Growth teams.
• Partner with enterprise change leads or Operational Excellence Managers to complete change impact assessments, stakeholder mapping, and readiness planning.
• Develop or coordinate enablement materials such as training guides, SOPs, KAs, FAQs, scripts, templates, and communications.
• Deliver training sessions and support rollout activities to ensure teams understand and adopt new processes, systems, or products.
• Capture and report adoption metrics, feedback, and learning outcomes to drive continuous improvement.

Operational Optimisation

• Identify and assess process gaps, inefficiencies, or recurring issues within assigned frontline teams.
• Recommend and implement improvements to drive efficiency, accuracy, and customer satisfaction.
• Maintain and update team SOPs, templates, and tools to reflect current best practices.
• Collaborate with cross-functional teams (e.g., Risk, Finance, Product, Compliance) to ensure processes remain compliant and scalable.

Frontline Readiness and Engagement

• Serve as the subject matter expert (SME) for operational processes and change within the assigned business unit.
• Act as the main point of contact between the Operational Excellence team and frontline leaders to support adoption and issue resolution.
• Coordinate regular feedback loops with team leaders to measure readiness, effectiveness, and improvement opportunities.
• Promote a culture of operational excellence and continuous learning.

Collaboration and Governance

• Partner with the enterprise change function, Product, and People teams to ensure alignment between business strategy, change delivery, and frontline enablement.
• Contribute to governance processes, including documentation, version control, and readiness tracking.
• Escalate risks, blockers, and dependencies promptly to the Operational Excellence Leader.

What You’ll Bring

• Experience working in a frontline Customer Support or operational environment, with a strong understanding of what teams needs to successfully adopt change.
• Exposure to process improvement, continuous improvement, training, knowledge management or embedding new ways of working.
• A practical, hands-on approach with the ability to translate broader business changes into clear and actionable outcomes for frontline teams.
• Strong communication and stakeholder management skills, with confidence building relationships across different teams and functions.
• A proactive mindset - you’ll look ahead, ask questions and understand what’s coming rather than waiting for change to happen.
• Strong organisation and attention to detail, with the ability to manage multiple priorities and follow structured processes.
• A genuine interest in improving how teams work and creating better experiences for both employees and customers.
• A growth mindset and desire to build your career in enablement, operational excellence and continuous improvement.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll Also Receive

• A mix of in-office and remote working (3 days in the office)
• Learning and career development opportunities
• 18 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.