Ancillary Provider Relations Officer

Teachers Health; Sydney; Híbrido; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model (flex your work/l

Subsidised private health insurance

Discounts on our products and services

Generous employee wellbeing program

Easily accessible by public transport

Attractive leave benefits

Descripción de la vacante

Teachers Health is seeking an Ancillary Provider Relations Officer to support our provider network and electronic claiming processes, ensuring smooth operations for members and providers.

The role blends stakeholder engagement, troubleshooting, and project work, with a hybrid working model and opportunities to drive provider initiatives within a not-for-profit health fund serving education staff and families.

Formación

• Experience in health insurance, healthcare administration, claims, provider management.
• Strong communication skills and confidence engaging with diverse stakeholders.
• Analytical and problem-solving mindset with attention to detail.
• Ability to navigate multiple systems and troubleshoot technical or process issues.

Responsabilidades

• Manage provider onboarding, recognition, and registration activities.
• Resolve provider enquiries and troubleshoot claiming and registration issues.
• Build relationships with providers, industry associations, HAMBS, Civica, HICAPS and other stakeholders.
• Monitor and maintain provider data across multiple systems.
• Support preferred provider programs and provider-related initiatives.
• Identify opportunities to improve processes, workflows, and system functionality.
• Represent Teachers Health at industry meetings and forums.
• Lead provider-related projects, including HAMBS to Civica transition.

Conocimientos

Stakeholder engagement

Troubleshooting

Analytical mindset

Attention to detail

Herramientas

HAMBS

Civica

HICAPS

HealthPoint

Microsoft Excel

Descripción del empleo

Do you enjoy solving problems, building relationships, and working with systems and data? We're looking for a technically minded Ancillary Provider Relations Officer to help manage our network of health providers, support electronic claiming processes, and improve the systems and processes that keep things running smoothly for our members and providers.

This is a varied role that combines stakeholder engagement, troubleshooting, process improvement, and project work, making it ideal for someone who enjoys both people and technology.

What we have to offer?

We at Teachers Health have a lot to offer,

• Attractive leave benefits
• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As the go-to expert for provider operations, you'll help ensure our health providers can support members seamlessly while maintaining accurate systems, efficient processes, and strong industry relationships.

You’ll

• Manage provider onboarding, recognition, and registration activities.
• Resolve provider enquiries and troubleshoot claiming and registration issues.
• Build relationships with providers, industry associations, HICAPS, HealthPoint, and other key stakeholders.
• Monitor and maintain provider data across multiple systems.
• Support preferred provider programs and provider-related initiatives.
• Identify opportunities to improve processes, workflows, and system functionality.
• Represent Teachers Health at industry meetings and forums.
• Play a key role in provider-related projects, including our transition from HAMBS to Civica.

What do you need? /What are we looking for?

We're looking for someone who is equally comfortable building relationships and getting into the detail to solve complex problems.

You’ll Bring

• Experience in health insurance, healthcare administration, claims, provider management, or a similar environment.
• Strong communication skills and confidence engaging with a range of stakeholders.
• A naturally analytical and problem-solving mindset.
• Strong attention to detail and organisational skills.
• The ability to navigate multiple systems and troubleshoot technical or process issues.
• Intermediate Microsoft Excel skills.
• A proactive, adaptable, and solutions-focused approach.

Nice to have:

• Experience with HAMBS, Civica, HICAPS, HealthPoint or a similar customer database.
• Exposure to system implementations, transformations, or process improvement projects.
• Knowledge of private health insurance operations or provider recognition processes.

If you're someone who enjoys figuring out how things work, improving processes, building strong stakeholder relationships, and making a genuine impact behind the scenes, we'd love to hear from you.

Candidates for this role must be Australian Citizens or Permanent Residents

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.

Applicants can request an adjustment at any stage during the recruitment process by getting in touch with ****@teachershealth.com.au