Change and Communications Specialist

Avant Mutual Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

Collaborative culture

Job summary

Avant Mutual Group in Australia is seeking an experienced Change & Communications Specialist to support a significant Enterprise GRC transformation. This hands-on role covers change management, communications, learning and content design to help employees understand and adopt new processes and systems.

You will translate complex concepts into clear, engaging content, develop learning materials, coordinate training, and work with leaders and subject matter experts to ensure successful uptake.

Qualifications

• Experience delivering change management and communications for technology, transformation or business process initiatives.
• Outstanding written communication, editing and content design skills.
• Experience creating a wide range of communication, training and guidance materials.
• Strong stakeholder engagement skills and confidence working with leaders, project teams and SMEs.
• Ability to quickly understand complex information and communicate it in a clear and practical way.

Responsibilities

• Develop and deliver change and communication activities aligned to project milestones and organisational readiness.
• Create engaging communications and change materials including key messages, FAQs, leader briefing packs, presentations, intranet content and stakeholder updates.
• Translate complex system, process and policy changes into clear, plain-English communications.
• Partner with project teams, subject matter experts and stakeholders to understand impacts, validate messaging and support adoption.
• Develop role-based learning materials including presentations, facilitator guides, quick reference guides, user guides, training videos and other learning resources.
• Support training coordination and delivery across a range of stakeholder groups.
• Create sustainable support materials that enable successful transition to business-as-usual operations.
• Explore practical use of AI-enabled tools to enhance learning and content development where appropriate.

Skills

Change management

Stakeholder engagement

Written communication

Content design

Learning materials development

Microsoft 365 tools

AI-assisted content creation

Tools

SharePoint

PowerPoint

Word

Job description

Help drive one of Avant's key transformation initiatives

We're looking for an experienced Change & Communications Specialist to support the delivery of a significant Enterprise Governance, Risk and Compliance (GRC) transformation program.

This is a hands-on role where you'll work across change management, communications, learning and content design to help employees understand, adopt and embed new processes, systems and ways of working. You'll also play a key role in improving how risk and compliance information is organised and accessed across the business.

If you're someone who can quickly understand complex concepts and turn them into clear, engaging and practical content, we'd love to hear from you.

What you'll be doing

Change, communications and stakeholder engagement

• Develop and deliver change and communication activities aligned to project milestones and organisational readiness.
• Create engaging communications and change materials including key messages, FAQs, leader briefing packs, presentations, intranet content and stakeholder updates.
• Translate complex system, process and policy changes into clear, plain-English communications.
• Partner with project teams, subject matter experts and stakeholders to understand impacts, validate messaging and support adoption.

Learning, training and adoption

• Develop role-based learning materials including presentations, facilitator guides, quick reference guides, user guides, training videos and other learning resources.
• Support training coordination and delivery across a range of stakeholder groups.
• Create sustainable support materials that enable successful transition to business-as-usual operations.
• Explore practical use of AI-enabled tools to enhance learning and content development where appropriate.

Risk & compliance content uplift

• Review and improve risk and compliance content across the intranet.
• Simplify navigation and improve access to policies, frameworks, standards, procedures and training resources.
• Apply content standards, structure and metadata to improve searchability and user experience.
• Support content governance activities, including ownership, review cycles and maintenance recommendations.

What you'll bring

• Experience delivering change management and communications for technology, transformation or business process initiatives.
• Outstanding written communication, editing and content design skills.
• Experience creating a wide range of communication, training and guidance materials.
• Strong stakeholder engagement skills and confidence working with leaders, project teams and subject matter experts.
• Ability to quickly understand complex information and communicate it in a clear and practical way.
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines.
• Strong Microsoft 365 skills, particularly Word, PowerPoint and SharePoint.
• Confidence using AI-assisted content creation tools to improve efficiency and quality.
• Experience within Risk, Compliance, Financial Services, Insurance or another regulated environment.
• Exposure to GRC platforms, governance frameworks or enterprise system implementations.
• Knowledge of change management methodologies and adult learning principles.
• Experience using user feedback or analytics to improve content effectiveness and engagement.

At Avant, you'll have the opportunity to contribute to meaningful transformation initiatives that strengthen how we support healthcare professionals across Australia. You'll work with passionate colleagues, build relationships across the business and help drive positive change through clear communication and effective stakeholder engagement.

We offer flexible hybrid working arrangements and a collaborative environment where your expertise and ideas will make a genuine impact.