CEP Platform Lead — Delivery & Ops Excellence

IAG; Brisbane; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 days MyLeave

Up to 50% off personal insurance

Partner discounts on health, tech &amp

Job summary

IAG is seeking a Team Lead for the CEP BAU to guide a multidisciplinary team responsible for the Commercial Enterprise Platform. You will drive reliable, secure and responsive performance for customers and the business, leading through a period of technology transformation.

You will collaborate with business, product, engineering and technology stakeholders to create clarity, build capability, and shape a high-performing team prepared for the future.

Qualifications

• Experience leading technology, platform support or delivery teams in complex environments.
• Strong people leadership with coaching and development focus.
• Ability to manage operational priorities during change and transformation initiatives.

Responsibilities

• Lead and develop a multidisciplinary team, coaching and career growth.
• Champion agile delivery practices and prioritisation to deliver outcomes.
• Drive day-to-day platform operations: incidents, service requests and changes.
• Coordinate incident, problem, change and release activities for stability.
• Build partnerships across business, product and technology teams to align priorities.
• Use performance data to identify opportunities and improve platform health.
• Manage risks, dependencies, capacity and priorities for CEP initiatives.
• Provide governance reporting and operational visibility for decisions.

Skills

Team leadership

Agile delivery

Incident management

Stakeholder management

Platform operations

Change management

Job description

IAG is seeking a Team Lead for the CEP BAU to guide a multidisciplinary team responsible for the Commercial Enterprise Platform. You will drive reliable, secure and responsive performance for customers and the business, leading through a period of technology transformation.

You will collaborate with business, product, engineering and technology stakeholders to create clarity, build capability, and shape a high-performing team prepared for the future.