CEP BAU Team Lead: Agile Ops, Platform Stability & Growth

IAG; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 days MyLeave

Up to 50% off personal insurance

Partner discounts on private health

20 weeks paid parental leave

LinkedIn Learning / IAG Academy access

Job summary

IAG is seeking a Team Lead for the Commercial Enterprise Platform (CEP BAU) in Melbourne. You will head a multidisciplinary team to ensure platform reliability, security and performance while guiding transformation initiatives.

You’ll collaborate with business, product, engineering and technology stakeholders to deliver outcomes that matter. In this role, you’ll champion agile delivery, manage incidents and changes, and provide governance reporting to enable informed decisions.

Qualifications

• Experience leading technology, platform support or delivery teams in complex environments.
• Strong people leadership skills with a passion for coaching, development and team success.
• Ability to manage operational priorities while supporting change and transformation initiatives.
• Experience working across incident, problem, change or release management activities.
• Strong stakeholder management skills and the ability to build trusted relationships.
• Confidence navigating ambiguity and balancing competing priorities in fast-paced environments.

Responsibilities

• Lead and develop a multidisciplinary team, fostering engineering excellence through coaching, capability development, career growth and continuous improvement.
• Champion agile delivery practices, helping teams plan, prioritise and deliver outcomes efficiently while responding to changing business needs.
• Drive day-to-day platform operations, balancing incidents, service requests, regulatory commitments and targeted change initiatives.
• Coordinate incident, problem, change and release activities to maintain service stability and operational performance.
• Build strong partnerships across business, product and technology teams to align priorities and achieve shared outcomes.
• Use operational insights and performance data to identify improvement opportunities and enhance platform health.
• Manage risks, dependencies, capacity and competing priorities to support successful delivery outcomes for Commercial Enterprise Platform (CEP) initiatives.
• Provide clear governance reporting and operational visibility to support effective decision making.

Skills

Leadership

Agile delivery

Stakeholder management

Team coaching

Engineering excellence

Job description

IAG is seeking a Team Lead for the Commercial Enterprise Platform (CEP BAU) in Melbourne. You will head a multidisciplinary team to ensure platform reliability, security and performance while guiding transformation initiatives.

You’ll collaborate with business, product, engineering and technology stakeholders to deliver outcomes that matter. In this role, you’ll champion agile delivery, manage incidents and changes, and provide governance reporting to enable informed decisions.