Team Lead, CEP BAU — Platform Reliability & Growth

IAG; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

Private health insurance discounts

20 weeks paid parental leave

LinkedIn Learning & IAG Academy

Job summary

IAG is seeking a Team Lead, CEP BAU to guide the Commercial Enterprise Platform's day-to-day operations and a multidisciplinary team. You will ensure reliability, security and performance while driving transformation and delivery outcomes across business, product and technology stakeholders.

You will coach engineers, champion agile practices, manage incidents and changes, and provide governance reporting to ensure clear visibility and informed decision-making for CEP initiatives.

Qualifications

• Experience leading technology, platform support or delivery teams in complex environments.
• Strong people leadership skills with a passion for coaching, development and team success.
• Ability to manage operational priorities while supporting change and transformation initiatives.
• Experience working across incident, problem, change or release management activities.
• Strong stakeholder management skills and the ability to build trusted relationships.
• Confidence navigating ambiguity and balancing competing priorities in fast-paced environments.
• Experience working in agile delivery environments, with a focus on engineering excellence, continuous improvement and delivering business outcomes.

Responsibilities

• Lead and develop a multidisciplinary team, fostering engineering excellence through coaching, capability development, career growth and continuous improvement.
• Champion agile delivery practices, helping teams plan, prioritise and deliver outcomes efficiently while responding to changing business needs.
• Drive day-to-day platform operations, balancing incidents, service requests, regulatory commitments and targeted change initiatives.
• Coordinate incident, problem, change and release activities to maintain service stability and operational performance.
• Build strong partnerships across business, product and technology teams to align priorities and achieve shared outcomes.
• Use operational insights and performance data to identify improvement opportunities and enhance platform health.
• Manage risks, dependencies, capacity and competing priorities to support successful delivery outcomes for Commercial Enterprise Platform (CEP) initiatives.
• Provide clear governance reporting and operational visibility to support effective decision making.

Skills

People leadership

Coaching

Agile delivery

Incident management

Stakeholder management

Cross-functional collaboration

Change delivery

Job description

IAG is seeking a Team Lead, CEP BAU to guide the Commercial Enterprise Platform's day-to-day operations and a multidisciplinary team. You will ensure reliability, security and performance while driving transformation and delivery outcomes across business, product and technology stakeholders.

You will coach engineers, champion agile practices, manage incidents and changes, and provide governance reporting to ensure clear visibility and informed decision-making for CEP initiatives.