Centre Security & Risk Manager — Plenty Valley

Scentre Group; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Five days Life Leave

Gender-neutral parental leave

Free parking at Westfield destination

Job summary

Scentre Group is seeking an experienced Risk & Security Manager for Westfield Plenty Valley. You will lead centre security, risk management, and safety programs to protect staff, customers and partners while supporting a safe, welcoming shopping environment.

The role involves coordinating external security providers, conducting safety audits and ensuring compliance with WHS policies. Weekend duty manager responsibilities are required.

Qualifications

• Must have experience leading security and risk management in retail, property, hospitality or customer-focused environments.
• Proven ability to manage incidents, investigations and reporting and engage with authorities.
• Strong knowledge of CCTV, access control and contractor management systems.

Responsibilities

• Lead and direct centre security and risk management across Westfield Plenty Valley.
• Manage external security providers, emergency preparedness and safety training.
• Oversee hazard identification, incidents, investigations and reporting; drive audit and compliance activities.
• Build relationships with police, fire, ambulance, regulators and retail partners; fulfill duty manager responsibilities on weekends.

Skills

Security management

Risk assessment

Leadership

Stakeholder engagement

Incident response

Training delivery

Education

Bachelor's degree in Security Management or related field

Tools

CCTV systems

Access control

Emergency response planning software

Job description

Risk & Security Manager - Westfield Plenty Valley

Every day our Centre Experience team delivers extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team's focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We have a role within our Westfield Plenty Valley team for an experienced Risk & Security Manager. This is a varied role, with a key focus on leading and directing the Centre security and risk management functions, providing the optimal level of security and safety for our people, contractors, retail partners and customers.

Day-to-day you will be responsible for:

• Managing external service providers, contract security teams and emergency preparedness training across the destination.
• Proactively planning and delivering priorities from our Safety Framework, providing a safe and secure environment that exceeds customer expectations while promoting safety as an integral part of the customer experience.
• Managing hazard identification, incidents, emergencies, near misses and claims, including reporting, investigations and follow-up actions.
• Leading safety audits, inspections and compliance activities to ensure adherence to security, health and safety policies, procedures and practices.
• Building strong relationships with local Police, Fire and Ambulance Services, WHS Regulators and retail partners, while fulfilling duty manager responsibilities on a rotating weekend and evening roster.

This role is a permanent full-time position with duty management weekend shifts involved.

What sets you apart

You bring qualifications or demonstrated experience in work health and safety, along with a strong background in risk and security management within retail, property, hospitality, leisure or other customer-focused environments. You have proven experience managing workplace risks, incident response, investigations and reporting, and can confidently engage with authorities and support insurance claim management processes. Your technical knowledge of CCTV, access control and contractor management systems is complemented by your ability to influence, lead and build trusted relationships across a broad stakeholder group.

You will be:

• A strong leader with a warm, approachable, and engaging style.
• Calm, decisive and considered when managing incidents, emergencies and competing priorities.
• Skilled at building partnerships and collaborating effectively with internal and external stakeholders.
• A confident communicator who can deliver training, present to groups and influence positive safety outcomes.
• Customer-focused, accountable and committed to creating safe and welcoming experiences for our communities.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: Thursday 15 October 2026 (unless filled prior).

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