Centre Performance Leader - Multi-Site Operations

Office of Sport NSW; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Employee Assistance Program

Free onsite parking

Flexible work arrangements

Job summary

The Office of Sport NSW is seeking a Senior Manager, Centre Performance to lead operational excellence across its network of centres. You will work closely with Centre Operations Managers and stakeholders to strengthen leadership capability, enhance efficiency and improve customer experiences across NSW facilities.

You will monitor performance using data insights, drive continuous improvement and support governance to achieve strategic utilisation, commercial and customer outcomes across

Qualifications

• Demonstrated experience leading, coaching and developing leaders and high-performing teams across multiple sites or service environments.
• Proven experience managing operational performance, governance, risk, compliance and continuous improvement initiatives within a complex organisation.
• Current Working with Children Check and a valid Driver Licence, with the ability to travel regularly across the centre network.

Responsibilities

• Lead, coach and support Centre Operations Managers to build operational leadership capability and drive operational efficiency and customer service outcomes across multiple centres.
• Monitor and analyse operational, customer, workforce and financial performance, using data and insights to identify opportunities to improve operational efficiency
• Drive improved operational performance and governance to support achievement of strategic, utilisation, commercial and customer experience initiatives.

Skills

Leadership across multiple sites

Operational performance management

Data-driven decision making

Job description

The Office of Sport NSW is seeking a Senior Manager, Centre Performance to lead operational excellence across its network of centres. You will work closely with Centre Operations Managers and stakeholders to strengthen leadership capability, enhance efficiency and improve customer experiences across NSW facilities.

You will monitor performance using data insights, drive continuous improvement and support governance to achieve strategic utilisation, commercial and customer outcomes across