Centre Performance Leader – Operational Excellence

Office of Sport

Sydney

Hybrid

AUD 154,000 - 178,000

Full time

5 hours ago

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Job summary

The Senior Manager, Centre Performance at Office of Sport leads a network of centres to drive operational excellence, customer experience, and continuous improvement across NSW facilities. You will coach centre operations managers, analyse performance data and partner with stakeholders to deliver strategic outcomes and sustainable improvements.

Based at Sydney Olympic Park with flexible work arrangements, you will balance strategic leadership with hands-on delivery, travel across the centre

Qualifications

Experience leading, coaching and developing leaders across multiple sites or service environments.
Proven experience managing operational performance, governance, risk, compliance and continuous improvement initiatives.
Current Working with Children Check and a valid Driver Licence, with ability to travel across the network.

Responsibilities

Lead, coach and support Centre Operations Managers to build leadership capability and drive efficiency and customer service across multiple centres.
Monitor and analyse operational, customer, workforce and financial performance using data to identify efficiency opportunities.
Drive governance and performance improvements to support strategic, utilisation, commercial and customer experience initiatives.