Senior Manager Centre Performance

Office of Sport; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Employee Assistance Program

Free onsite parking

Job summary

The Senior Manager, Centre Performance at Office of Sport leads a network of centres to drive operational excellence, customer experience, and continuous improvement across NSW facilities. You will coach centre operations managers, analyse performance data and partner with stakeholders to deliver strategic outcomes and sustainable improvements.

Based at Sydney Olympic Park with flexible work arrangements, you will balance strategic leadership with hands-on delivery, travel across the centre

Qualifications

• Experience leading, coaching and developing leaders across multiple sites or service environments.
• Proven experience managing operational performance, governance, risk, compliance and continuous improvement initiatives.
• Current Working with Children Check and a valid Driver Licence, with ability to travel across the network.

Responsibilities

• Lead, coach and support Centre Operations Managers to build leadership capability and drive efficiency and customer service across multiple centres.
• Monitor and analyse operational, customer, workforce and financial performance using data to identify efficiency opportunities.
• Drive governance and performance improvements to support strategic, utilisation, commercial and customer experience initiatives.

Skills

Leadership

Coaching

Data-driven insights

Stakeholder management

Operational excellence

Job description

• Salary ranges from $154,231 to $178,369 + super & leave loading.
• Temporary Fulltime Opportunity until 31 Mar 2028
• Based at Sydney Olympic Park location – flexible work arrangements will be considered.

About the role

The Senior Manager, Centre Performance plays a key leadership role in driving operational excellence across the Office of Sport's network of centres. Working closely with Centre Operations Managers and corporate stakeholders, you will provide strategic oversight, coaching and support to strengthen leadership capability, operational efficiency, improved customer experiences across multiple locations. This is an exciting opportunity to influence performance, lead continuous improvement initiatives and help shape the future success of sport and recreation facilities across NSW.

Responsibilities

• Lead, coach and support Centre Operations Managers to build operational leadership capability and drive operational efficiency and customer service outcomes across multiple centres.
• Monitor and analyse operational, customer, workforce and financial performance, using data and insights to identify opportunities to improve operational efficiency
• Drive improved operational performance and governance to support achievement of strategic, utilisation, commercial and customer experience initiatives.

About you

You are a collaborative and influential leader with a strong track record of managing complex operations across multiple sites. You thrive on developing high-performing teams, building strong stakeholder relationships and using data-driven insights to improve performance. Your ability to balance strategic thinking with operational delivery enables you to lead change, drive continuous improvement and achieve sustainable business outcomes. You are committed to customer service, safety, integrity and fostering a culture of accountability and excellence.

• Demonstrated experience leading, coaching and developing leaders and high-performing teams across multiple sites or service environments.
• Proven experience managing operational performance, governance, risk, compliance and continuous improvement initiatives within a complex organisation.
• Current Working with Children Check and a valid Driver Licence, with the ability to travel regularly across the centre network.

For more information read the full Role Description: RD - Senior-Manager-Centre-Performance - CG 11-12

About us

The Office of Sport is a unique workplace, where no two days are the same! We work tirelessly and with passion to deliver on our purpose of ‘Everyone Plays Here’ – improving the lives of people across NSW through sport and active recreation.

By providing leadership, policies, programs, funding and infrastructure, our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW. Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is a place for all people in NSW.

What’s in it for you?

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements.

• salary packaging
• access to the Fitness Passport
• the Employee Assistance Program
• free onsite parking

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via [e-mail]