Centre Operations & Guest Experience Specialist

Creativecubesco; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We seek a Customer Service Representative to be the friendly face and operational backbone of our Carlton base, delivering warm service to Members, Visitors, and Clients.

You will work across reception-based operations, supporting onboarding, meeting room services, CRM updates, and event promotions, collaborating with the Space Team and Management to maintain high standards and a welcoming environment

Qualifications

• 2–3 years of experience in customer service.
• University degree preferred.
• Customer service and sales experience are a must.
• Hotel operations or concierge background is a plus.
• Strong self-awareness.
• 2+ years of operational and/or facilities management.
• Demonstrate strong morals, empathy, passion and positive living.
• Strong communication, organisation and project management skills.

Responsibilities

• Ensure efficient daily operations, including centre opening and closing procedures.
• Deliver exceptional customer service to Members and Visitors, understanding their businesses and needs.
• Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers.
• Coordinate new member onboarding, inductions, and offboarding in line with company procedures.
• Prepare and service meeting rooms, including setup, coffee deliveries, and welcoming clients.
• Support internal and external event promotions, networking sessions, and community activities.
• Maintain accurate records by updating CRMs and company registers.
• Respond to enquiries with hospitality and professionalism.
• Report and follow up maintenance requests and work with building management when required.
• Collaborate with Space Team, Management, and Business Centre Managers to support projects and day-to-day operations.
• Ensure the centre is presented to a high standard.

Skills

Customer service

Sales experience

Communication

Organization

Project management

Empathy

Hospitality mindset

Education

University degree

Tools

CRM software

Job description

Cubes.Co transforms commercial spaces into inspiring, hospitality-led coworking communities. We seek a Customer Service Representative to be the friendly face and operational backbone of our Carlton base, delivering warm service to Members, Visitors, and Clients.

You will work across reception-based operations, supporting onboarding, meeting room services, CRM updates, and event promotions, collaborating with the Space Team and Management to maintain high standards and a welcoming environment