Centre Manager

Charter Hall Holdings Pty Limited; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Incentives

Salary packaging

Crisis insurance

Employee securities

Wellbeing program

Job summary

Charter Hall Holdings Pty Limited is seeking a Centre Manager to oversee daily operations across the hub, build strong retailer partnerships and deliver value through disciplined budgeting and forecasting. You’ll lead a motivated team, ensure safety and compliance, and drive asset performance with a focus on community and customer excellence.

You’ll bring five-plus years in shopping centre management, a business or property background, and strong financial management skills to deliver

Qualifications

• Minimum 5 years’ experience in shopping centre management.
• Strong customer and people management skills.
• Tertiary degree preferred in business or property.
• Experience with budgeting, forecasting and reporting.
• Proficient use of property management accounting systems.

Responsibilities

• Lead day-to-day operations across the hub and build partnerships with retailers and stakeholders.
• Drive commercial performance through disciplined budgeting, forecasting and reporting.
• Identify opportunities to improve asset performance and drive sustainability outcomes.
• Lead operational excellence, ensuring WHS compliance and risk management.
• Turn insights into lasting asset value and investment returns.

Skills

Staff leadership

Customer management

Budgeting & forecasting

Commercial acumen

Education

Tertiary degree in business or property (preferred)

Tools

Property management accounting systems

Job description

The Place for Talent

About the opportunity:

As our Centre Manager, you’ll bring people, place and performance together to unlock the potential of our retail assets. Leading day-to-day operations across the Hub and building strong partnerships with retailers and stakeholders, you’ll help create places where businesses and communities thrive. With commercial insight and a drive to go further, you’ll turn operational excellence into lasting asset value and strong investment returns bringing Charter Hall’s strategy to life through the places we manage.

How you’ll make an impact:

Inspire your team by building a positive, values-led culture, coaching your people and empowering them to deliver shared goals.

Build meaningful partnerships with retailers and stakeholders, championing customer service and a safe, enjoyable shopping experience.

Drive commercial performance through disciplined budgeting, forecasting and reporting, while unlocking income opportunities through leasing and proactive debtor management.

Lead operational excellence alongside the Operations Manager, maintaining WHS and compliance standards and taking the lead in emergencies and risk management.

Turn insight into lasting value by identifying opportunities to improve asset performance and driving sustainability outcomes that support the centre’s NABERS target.

What you’ll bring to the team

Future focused capabilities including self-awareness, resilience, agility and generosity. An ability to work in a fast‑paced environment with strong time management skills, initiative and an ability to prioritise. Alignment to our Charter Hall values. Display active leadership and actively seek feedback on leadership style. Drive staff engagement actions and communications by nurturing a positive, empowering culture that promotes inclusion, customer excellence and continuous learning.

Minimum 5 years’ experience in shopping centre management. Strong customer and people management skills and be knowledgeable in local industry/market trends in retail/property. Tertiary degree qualified in a business or property related discipline preferred. Strong financial management skills, including budgeting and reforecasting and be able to deliver accurate and timely reports with written clarity. Proven ability to lead, assist and direct a motivated centre management team to deliver their objectives. Experienced use of property management accounting systems and procedures. A current driver’s license is required for the role.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

• Wealth: Short and long‑term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
• Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
• Well‑being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL‑accredited workplaces and AIA Vitality.
• Learning: On‑the‑job experiences, 24/7 online learning, mentoring and coaching.
• Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
• Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors.

What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long‑term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity.

Backed by an entrepreneurial, collaborative and customer‑focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Charter Hall is committed to an inclusive recruitment experience where everyone feels respected and supported. If you need adjustments at any stage of the process, let us know and we’ll work with you to make it accessible.

The place for talent Charter Hall is Australia’s leading fully integrated diversified property investment and funds management group. We use our expertise to access, deploy, manage and invest equity across core real estate sectors – Office, Industrial & Logistics, Retail and Social Infrastructure – giving you exposure to the whole value chain. This business model is unmatched in our industry. With partnerships and financial discipline at the heart of our approach, we create and invest in places that support growth – for our people, customers and communities.