Category Specialist - Software & Cloud

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Flexible leave

Parental leave

Wellbeing programs

Fitness Passport

State-wide impact projects

Job summary

NSW Department of Customer Service invites applications for an ICT Category Specialist in Software & Cloud. You will support major All of Government agreements, analyse spend and supplier data, and advise agencies on procurement strategies.

You will collaborate with senior stakeholders and technology suppliers to deliver value for money, manage risk and improve outcomes across government.

Qualifications

• Experience in ICT procurement, category management or supplier management.
• Exposure to software, cloud, SaaS or tech procurement environments.
• Strong stakeholder engagement and relationship management.
• Experience reviewing contracts, pricing and supplier risks.
• Analytical with ability to handle complex data and spreadsheets.
• Excellent written and verbal communication, sound judgement.

Responsibilities

• Contribute to category management and sourcing strategies for Software and Cloud services.
• Support contract management, supplier performance reviews and negotiations.
• Analyse spend, market and supplier information to inform decisions.
• Help manage All of Government agreements and panels.
• Provide procurement guidance to NSW Government agencies.
• Identify opportunities to improve value and reduce risk.
• Support benefits realisation and governance activities.

Skills

ICT procurement

Category management

Contract management

Supplier relationship mgmt

Stakeholder engagement

Data analysis

Negotiation

Communication skills

Job description

Category Specialist - Software & Cloud

ICT Category Specialist - Software & Cloud Category

• Salary : $133,348 - $146,945 base plus super and leave loading
• Ongoing opportunity within the Software & Cloud Category, ICT Category Management Team
• ICT Category Management team in Digital Strategy, Sourcing and Assurance (DSSA) within the Digital NSW division of the Department of Customer Service (DCS)
• Location: McKell - Sydney CBD, for at least 50% of the working days in a fortnight.

About the role: This is an opportunity to help shape how NSW Government procures and manages some of its most strategic software and cloud services. Working with the Category Manager, you will support the management of major All of Government agreements, panels and supplier relationships. You will analyse markets and spend data, contribute to category strategies, support commercial negotiations and provide trusted procurement advice to agencies across government. You will work with senior stakeholders, leading technology suppliers and procurement professionals to deliver value for money, manage commercial risk and improve procurement outcomes across government.

Key responsibilities include:

• Contributing to category management and sourcing strategies for Software and Cloud services
• Supporting contract management, supplier performance reviews and commercial negotiations
• Analysing spend, market and supplier information to inform procurement decisions
• Supporting the management of All of Government agreements and panels
• Providing procurement guidance and advice to NSW Government agencies
• Identifying opportunities to improve value, reduce risk and strengthen supplier performance
• Contributing to benefits realisation, reporting and category governance activities

About You: You are commercially minded, analytical and confident working with stakeholders at all levels.

To be successful, you will bring:

• Experience in ICT procurement, category management, contract management or supplier relationship management
• Exposure to Software, Cloud, SaaS or technology procurement environments
• Strong stakeholder engagement and relationship management skills
• Experience reviewing contracts, pricing, supplier performance and commercial risks
• Strong analytical skills and the ability to work with complex data and spreadsheets
• Excellent written and verbal communication skills
• Sound judgement, problem-solving ability and attention to detail
• Knowledge of NSW Government procurement frameworks is desirable

About the team: The ICT Category Management team manages a portfolio of significant technology agreements used across NSW Government. You will join a highly regarded team that works at the intersection of procurement, technology and commercial strategy. The team provides a unique opportunity to build expertise in category management, supplier management, commercial negotiation and government procurement while working with some of the largest technology suppliers in the market. This role offers exposure to complex and high-profile procurement initiatives that can accelerate your professional development and broaden your network across government and industry.

Why join us?

• Hybrid and flexible working arrangements
• Accrued flexible leave
• Competitive salary and conditions
• Generous parental leave and wellbeing benefits
• Access to Fitness Passport and employee wellbeing programs
• Opportunities to work on strategic technology initiatives with state wide impact

Salary Grade 09/10, with the base salary for this role starting at base plus superannuation

Closing Date: Monday, 14th SEP 2026 at 9:59am

Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail]. Information on some of the different types of disabilities Information on adjustments available for the recruitment process