Category Specialist - Software & Cloud

Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid and flexible working

Accrued flexible leave

Competitive salary and conditions

Generous parental leave and wellbeing

Job summary

The Department of Customer Service in NSW is seeking a Category Specialist for Software & Cloud to shape procurement of strategic software services. You will work with the Category Manager to manage All of Government agreements, panels and supplier relationships.

You will analyse markets and spend data, contribute to category strategies, support commercial negotiations and provide trusted procurement advice to agencies across government.

Qualifications

• Experience in ICT procurement, category management, contract management or supplier relationship management.

Responsibilities

• Contributing to category management and sourcing strategies for Software and Cloud services.
• Supporting contract management, supplier performance reviews and commercial negotiations.
• Analysing spend, market and supplier information to inform procurement decisions.
• Supporting the management of All of Government agreements and panels.
• Providing procurement guidance and advice to NSW Government agencies.
• Identifying opportunities to improve value, reduce risk and strengthen supplier performance.
• Contributing to benefits realisation, reporting and category governance activities.

Skills

Commercial mindset

Analytical

Stakeholder engagement

Communication skills

Problem solving

Attention to detail

Job description

Category Specialist - Software & Cloud

ICT Category Specialist – Software & Cloud Category

• Clerk Grade 9/10
• Salary : $133,348 - $146,945 base plus super and leave loading
• Ongoing opportunity within the Software & Cloud Category, ICT Category Management Team
• ICT Category Management team in Digital Strategy, Sourcing and Assurance (DSSA) within the Digital NSW division of the Department of Customer Service (DCS)
• Location: McKell - Sydney CBD, for at least 50% of the working days in a fortnight.

About the role:

This is an opportunity to helpshape how NSW Government procures and manages some of its most strategicsoftware and cloud services.
Working with the CategoryManager, you will support the management of major All of Government agreements,panels and supplier relationships. You will analyse markets and spend data,contribute to category strategies, support commercial negotiations and providetrusted procurement advice to agencies across government.
You will work with seniorstakeholders, leading technology suppliers and procurement professionals todeliver value for money, manage commercial risk and improve procurementoutcomes across government.

Key responsibilities include:

• Contributing tocategory management and sourcing strategies for Software and Cloudservices
• Supporting contractmanagement, supplier performance reviews and commercial negotiations
• Analysing spend,market and supplier information to inform procurement decisions
• Supporting themanagement of All of Government agreements and panels
• Providingprocurement guidance and advice to NSW Government agencies
• Identifyingopportunities to improve value, reduce risk and strengthen supplierperformance
• Contributing tobenefits realisation, reporting and category governance activities

About You:

You are commercially minded,analytical and confident working with stakeholders at all levels.

To be successful, you will bring:

• Experience in ICTprocurement, category management, contract management or supplierrelationship management
• Exposure toSoftware, Cloud, SaaS or technology procurement environments
• Strong stakeholderengagement and relationship management skills
• Experiencereviewing contracts, pricing, supplier performance and commercial risks
• Strong analyticalskills and the ability to work with complex data and spreadsheets
• Excellent writtenand verbal communication skills
• Sound judgement,problem-solving ability and attention to detail
• Knowledge of NSWGovernment procurement frameworks is desirable

About the team:

The ICT Category Management teammanages a portfolio of significant technology agreements used across NSWGovernment.

You will join a highly regardedteam that works at the intersection of procurement, technology and commercialstrategy. The team provides a unique opportunity to build expertise in categorymanagement, supplier management, commercial negotiation and governmentprocurement while working with some of the largest technology suppliers in the market.

This role offers exposure tocomplex and high-profile procurement initiatives that can accelerate yourprofessional development and broaden your network across government andindustry.

Why join us?

• Hybrid and flexibleworking arrangements
• Accrued flexibleleave
• Competitive salaryand conditions
• Generous parentalleave and wellbeing benefits
• Access to FitnessPassport and employee wellbeing programs
• Opportunities towork on strategic technology initiatives with state wide impact

Closing Date: Monday, 14th SEP 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace
The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process