Casual Tech Retail Consultant – Customer Experience

Singtel

Palmerston

On-site

Confidential

Part time

9 days ago

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Benefits offered by this job

Optus product discount

Exclusive partner discounts

24/7 counselling

Flexible rosters

Job summary

Optus in Palmerston is seeking a Casual Retail Service Consultant to deliver exceptional customer experiences across a range of tech products. You will explore products, explain them clearly, and tailor solutions that brighten customers' days in a welcoming store environment.

The role emphasizes empathy, integrity, and teamwork, with flexible rosters and a strong focus on a customer-first approach. Enjoy 24/7 counselling support and generous staff discounts as part of Optus' supportive culture.

Qualifications

Understand customer needs and deliver genuine support to drive outcomes.
Explain tech products clearly and guide customers to solutions.
Listen with empathy and turn challenges into practical solutions.
Navigate difficult enquiries with composure and respect.
Build connections with teammates to create a customer-first environment.

Responsibilities

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Explore our range of tech products and share knowledge in a simple, helpful way.
Uncover customer needs and deliver personalised solutions that make their day.
Work as one team to craft a warm, welcoming environment where customers feel supported.