Casual Tech & Customer Experience Pro - Flexible Rosters

Optus Enterprise; Palmerston; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

25% off Optus products

Exclusive partner discounts

Counselling and wellbeing support

Flexible rosters

Diversity networks

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Palmerston team. You’ll be the face of Optus, delivering standout customer experiences and helping customers explore tech products with clear, helpful guidance.

Bring your service superpower, tech curiosity, and collaborative spirit to a welcoming, customer-first environment. Flexible rosters support your lifestyle and wellbeing.

Qualifications

• Customer-focused approach with a friendly and helpful demeanor.
• Ability to explain tech products in simple terms for customers.
• Demonstrates empathy, integrity and practical problem solving.
• Stays composed when handling difficult enquiries and turns challenges into solutions.

Responsibilities

• Be the face of Optus in Palmerston, delivering standout customer experiences.
• Assist customers with range of tech products and services, explaining options clearly.
• Identify customer needs and deliver personalised solutions to brighten their day.
• Work collaboratively to foster a welcoming store environment and support team goals.

Skills

Service mindset

Tech explainer

Empathy and problem solving

Composure under pressure

Team player

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Palmerston team. You’ll be the face of Optus, delivering standout customer experiences and helping customers explore tech products with clear, helpful guidance.

Bring your service superpower, tech curiosity, and collaborative spirit to a welcoming, customer-first environment. Flexible rosters support your lifestyle and wellbeing.