Casual Tech & Customer Care Consultant

Singtel Group; Western Australia; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

25% off Optus products

Access to partner discounts

Counselling and wellbeing support

Job summary

Optus in Belmont is seeking a Casual Retail Service Consultant to join our team and deliver friendly, personalised customer service while helping customers understand and purchase our tech products and services. You’ll thrive on helping people, staying upbeat, and contributing to a welcoming store atmosphere.

You’ll work with a diverse team to meet customer needs, provide practical solutions, and keep up with new gadgets and plans.

Qualifications

• Customer-focused mindset and ability to explain tech in simple terms.
• Strong communication and active listening to understand customer needs.
• Positive attitude with the ability to adapt in a fast-paced retail setting.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service Superpower

Tech Explorer

Problem-Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus in Belmont is seeking a Casual Retail Service Consultant to join our team and deliver friendly, personalised customer service while helping customers understand and purchase our tech products and services. You’ll thrive on helping people, staying upbeat, and contributing to a welcoming store atmosphere.

You’ll work with a diverse team to meet customer needs, provide practical solutions, and keep up with new gadgets and plans.