Casual Tech & Customer Experience Consultant

Optus; Ballina Shire; On-site; AUD 43,000 - 56,000; Part time

Benefits offered by this job

25% off Optus products

Counselling and wellbeing support 24/7

Flexible rosters

Job summary

Optus in Ballina is seeking a Casual Retail Service Consultant to join our team and deliver exceptional customer experiences. You will help customers explore our range of tech products and services, explain options clearly, and tailor solutions to meet individual needs in a welcoming environment.

You’ll thrive on helping people, staying upbeat, and contributing to a supportive team. Flexible rosters and employee perks accompany a role focused on service excellence in a busy retail setting.

Qualifications

• Demonstrates exceptional customer service and communication skills.
• Able to explain tech products in simple terms for customers.
• Shows empathy and solution-oriented thinking.
• Maintains composure when handling challenging inquiries.
• Works well with teammates to support customers.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Help customers explore tech products and services, explaining options clearly.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Create a welcoming environment and support customers through their shopping journey.

Skills

Customer service

Tech explorer

Problem solving

Composure under pressure

Team spirit

Tools

Product knowledge

Job description

Optus in Ballina is seeking a Casual Retail Service Consultant to join our team and deliver exceptional customer experiences. You will help customers explore our range of tech products and services, explain options clearly, and tailor solutions to meet individual needs in a welcoming environment.

You’ll thrive on helping people, staying upbeat, and contributing to a supportive team. Flexible rosters and employee perks accompany a role focused on service excellence in a busy retail setting.