Casual Tech & Customer Care Consultant

Optus; Lismore Heights; On-site; AUD 3,857,000 - 5,786,000; Part time

Benefits offered by this job

Competitive hourly pay

Staff discounts on Optus products

Wellbeing support and counselling

Flexible rosters

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Lismore team. You’ll be the face of Optus, delivering standout customer experiences and guiding customers through tech products with clear, friendly explanations.

Bring your energy, curiosity and problem‑solving mindset to create welcoming interactions, build rapport with customers, and support one another in a dynamic retail environment. Flexible rosters apply.

Qualifications

• Strong customer service orientation.
• Ability to explain tech products in simple terms.
• Empathetic listener with a problem-solving mindset.
• Calm, respectful handling of challenging inquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and guide customers clearly.
• Uncover customer needs and deliver personalised solutions.
• Contribute to a warm, welcoming store environment.

Skills

Customer service

Tech product knowledge

Empathy

Team collaboration

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Lismore team. You’ll be the face of Optus, delivering standout customer experiences and guiding customers through tech products with clear, friendly explanations.

Bring your energy, curiosity and problem‑solving mindset to create welcoming interactions, build rapport with customers, and support one another in a dynamic retail environment. Flexible rosters apply.