Casual Tech & Customer Experience Consultant

Singtel Group; Australia; On-site; AUD 29,000 - 36,000; Full time

Benefits offered by this job

25% off Optus products

Diversity networks

Free counselling 24/7

Flexible rosters

Job summary

Optus, a leading Australian telecommunications provider, seeks a Casual Retail Service Consultant to join the Arndale team. You will deliver standout customer experiences, explore tech products, and tailor solutions with a friendly, helpful approach.

Bring energy, empathy and calm under pressure to support customers and collaborate with a welcoming team that values diversity and genuine care.

Qualifications

• Customer service friendly approach and ability to assist diverse customers.
• Comfort with explaining tech products and services clearly.
• Empathy, listening and practical problem solving.
• Staying calm and helpful during difficult enquiries.

Responsibilities

• Be the face of Optus and deliver standout customer experiences.
• Help customers explore tech products and services and guide them to solutions.
• Uncover customer needs and provide personalised recommendations.
• Create a warm, welcoming environment where customers feel supported.

Skills

Customer focus

Tech literacy

Problem solving

Composure under pressure

Team player

Job description

Optus, a leading Australian telecommunications provider, seeks a Casual Retail Service Consultant to join the Arndale team. You will deliver standout customer experiences, explore tech products, and tailor solutions with a friendly, helpful approach.

Bring energy, empathy and calm under pressure to support customers and collaborate with a welcoming team that values diversity and genuine care.