Casual Tech & Customer Care Consultant

Singtel; Australia; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

25% off Optus products

Exclusive retailer discounts

Counselling and wellbeing support

Flexible rosters

Diversity networks and inclusion

Job summary

Optus in Australia is seeking a Casual Retail Service Consultant for our Southland team. You will be the face of Optus, delivering warm, customer-focused experiences and guiding customers through tech products and services.

You’ll uncover customer needs, provide personalised solutions and work with teammates to maintain a welcoming store environment. Flexible rosters and wellbeing benefits support work-life balance.

Qualifications

• Strong customer service mindset with empathy.
• Ability to explain tech clearly and guide customers.
• Calm, patient and resilient in challenging situations.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explain the range of tech products and services clearly.
• Identify customer needs and deliver personalised solutions.
• Collaborate with the team to create a welcoming environment.

Skills

Customer service

Tech literacy

Problem solving

Team player

Job description

Optus in Australia is seeking a Casual Retail Service Consultant for our Southland team. You will be the face of Optus, delivering warm, customer-focused experiences and guiding customers through tech products and services.

You’ll uncover customer needs, provide personalised solutions and work with teammates to maintain a welcoming store environment. Flexible rosters and wellbeing benefits support work-life balance.