Casual Retail Tech Advisor - Customer-First & Flexible

Singtel; Melbourne; On-site; Confidential; Part time

Benefits offered by this job

Product discounts

Partner discounts

Counselling & wellbeing support

Job summary

Optus is seeking a Casual Retail Service Consultant to join our Southland team in Melbourne. If you’re enthusiastic, customer‑focused and enjoy helping people, you’ll thrive in a friendly, supportive environment that values integrity and accountability.

Your day will include greeting customers, showcasing our range of tech products, explaining complex features in simple terms, and delivering personalised solutions with a smile.

Qualifications

• Frontline customer service experience is preferred.
• Ability to explain products and features clearly to customers.
• Demonstrated empathy and problem-solving in retail scenarios.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Explore our range of tech products and explain options simply and accessibly.
• Uncover customer needs and deliver personalised solutions that make their day.
• Work as one team to create a warm, welcoming store environment.

Skills

Customer service

Communication

Empathy

Teamwork

Tech literacy

Job description

Optus is seeking a Casual Retail Service Consultant to join our Southland team in Melbourne. If you’re enthusiastic, customer‑focused and enjoy helping people, you’ll thrive in a friendly, supportive environment that values integrity and accountability.

Your day will include greeting customers, showcasing our range of tech products, explaining complex features in simple terms, and delivering personalised solutions with a smile.