Casual Tech Retail Advisor – Customer Experience

Optus; Melbourne; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

25% off Optus products

Exclusive discounts with retail parn

Counselling and support services 24/7

Job summary

Optus in Melbourne is seeking a Casual Retail Service Consultant to join the Southland team. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care, and help customers explore tech products with clear explanations.

Bring your energy and teamwork to create a welcoming environment, supporting customers through personalised solutions while contributing to flexible rosters and a positive store atmosphere.

Qualifications

• Ability to understand and address customer needs with genuine care.
• Ability to explain tech products in simple, helpful terms.
• Calm, practical approach to solving customer issues.
• Maintain composure and respect in challenging enquiries.
• Collaborate with teammates to deliver a customer-first experience.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Explore our range of tech products and services, sharing knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work as one team to create a warm, welcoming environment where customers feel supported.

Skills

Service excellence

Tech explainer

Problem solving

Composure under pressure

Team player

Job description

Optus in Melbourne is seeking a Casual Retail Service Consultant to join the Southland team. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care, and help customers explore tech products with clear explanations.

Bring your energy and teamwork to create a welcoming environment, supporting customers through personalised solutions while contributing to flexible rosters and a positive store atmosphere.