Support At Home Care Manager

Council Jobs; Melbourne; Hybrid; AUD 90,000 - 122,000; Full time

Benefits offered by this job

Flexible hybrid working

Wellbeing leave & parental leave

Learning & development opportunities

Gym membership discounts

Office near beach

Job summary

Bayside City Council is recruiting a Care Partner to support its expanding Support at Home program. You will coordinate and monitor home care for older clients, balancing budgets and delivering high-quality, person-centred care.

Join an experienced team committed to flexible, hybrid work arrangements, and a strong focus on client outcomes. A tertiary health qualification and solid care coordination experience are essential.

Qualifications

• Bachelor-level qualification in health, allied health, social science or community services.
• Experience managing a caseload of older people with diverse and complex needs.
• Ability to develop and monitor individualised budgets, explain service costs and funding.
• Identify and respond to deterioration, unmet needs, risks, and escalate appropriately.
• Strong communication and relationship management, including sensitive conversations.
• Maintain accurate, timely care management records and use digital systems.

Responsibilities

• Coordinate care for Support at Home clients to enable safe, independent living at home.
• Join an aged care team and manage manageable caseloads to support reliable care.
• Monitor care quality, track actions and ensure effective use of funding.
• Collaborate with clients and carers to achieve positive outcomes and service satisfaction.

Skills

Caseload management

Budgeting & service costs

Care coordination

Communication skills

Records management

Education

Bachelor-level qualification in health or community services

Job description

Employment Status: Permanent
Days & Hours of Work: Monday to Friday, totalling38 hours per week
Competitive Salary: Band 6 - $105,907 + 12% superannuation
Location: Flexible working (mix of working from home and our Council Office in Sandringham)

About Us

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role

Bayside City Council has an opportunity for an experienced care partner to support our expanding Support at Home Program.

The Care Partner is responsible to coordinate care for Support at Home clients to assist them to live at home as safely and independently as practicable. We take pride in setting our care partners up for success with manageable caseloads that support positive working relationships with clients and enable a focus on reliable and consistent care. You will join an aged care team committed and acknowledged for achieving exceptional outcomes for clients.

Key Selection Criteria

To be successful in this role, you will bring the following skills and competencies:

• A tertiary qualification in a health, allied health, social science or a community services discipline (Bachelor Level).
• Demonstrated experience managing a caseload of older people with diverse and complex needs, exercising sound judgement and prioritising competing demands while maintaining proactive oversight of care.
• Demonstrated ability to develop and monitor individualised budgets, explain service costs and participant contributions, and address overspend or underutilisation while balancing care needs, participant priorities and available funding.
• Demonstrated ability to identify and respond to deterioration, unmet needs, carer strain, suspected abuse or neglect, and risks within the home, with timely escalation that respects participant choice, dignity of risk and professional scope.
• Strong communication and relationship management skills, including the ability to navigate sensitive conversations, manage differing expectations and resolve concerns while keeping the participant’s voice central.
• Demonstrated ability to maintain accurate, timely care management records, use digital systems effectively, track outstanding actions and use service information to evaluate outcomes and improve care quality.

Mandatory pre-employment requirements

• Be willing to undergo and achieve a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return

• A work life/balance through flexible and hybrid working arrangements.
• Generous leave provisions, including accrued time off, parental leave, four days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A parkland surrounding the office that is only a short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.