Casual Retail Tech Advisor, Customer Experience

Optus Enterprise; Sydney; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

36.8 AUD per hour + super

Staff discounts on Optus products

Wellbeing support (counselling)

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant for our North Ryde team in Sydney. If you love helping people and bring positive energy to every interaction, you’ll fit right in.

You’ll help customers explore Optus products, provide friendly service, and contribute to a welcoming store environment. This casual role offers flexible rosters, hourly pay of around AU$36.8 per hour plus super, staff discounts, wellbeing support, and access to diversity networks.

Qualifications

• Experience delivering outstanding customer service.
• Ability to explain tech concepts in simple terms.
• Demonstrates empathy, resilience and problem-solving under pressure.
• Willingness to work flexible rosters.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work as one team to create a warm, welcoming environment where customers feel supported.

Skills

Customer service

Empathy

Communication

Tech troubleshooting

Job description

Optus is seeking a Casual Retail Service Consultant for our North Ryde team in Sydney. If you love helping people and bring positive energy to every interaction, you’ll fit right in.

You’ll help customers explore Optus products, provide friendly service, and contribute to a welcoming store environment. This casual role offers flexible rosters, hourly pay of around AU$36.8 per hour plus super, staff discounts, wellbeing support, and access to diversity networks.