Casual Retail Tech Advisor — Customer Care

Optus Enterprise; City of Brisbane; Hybrid; AUD 47,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing support

Flexible rosters

Diversity initiatives

Job summary

Optus in Inala, Queensland seeks a Casual Retail Service Consultant to deliver exceptional customer experiences and guide customers through our tech range. You’ll help identify needs and provide personalised solutions with warmth and clarity.

Join a supportive team with flexible rosters, staff discounts, wellbeing support and diverse, inclusive culture that values every customer interaction.

Qualifications

• Ability to deliver standout customer experiences with warmth and professionalism.
• Ability to explain tech concepts in simple, accessible terms.
• Empathetic, calm problem-solving under pressure in busy environments.
• Strong collaboration and a customer-first mindset across the store team.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Explore our range of tech products and services, guiding customers to simple, helpful solutions.
• Bring personality to uncover needs and deliver personalised solutions for customers.
• Work as one team to create a warm, welcoming environment with memorable moments.

Skills

Customer service

Tech literacy

Problem solving

Team player

Composure under pressure

Job description

Optus in Inala, Queensland seeks a Casual Retail Service Consultant to deliver exceptional customer experiences and guide customers through our tech range. You’ll help identify needs and provide personalised solutions with warmth and clarity.

Join a supportive team with flexible rosters, staff discounts, wellbeing support and diverse, inclusive culture that values every customer interaction.