Casual Tech & Customer Experience Consultant

Optus Enterprise; Ipswich City; Hybrid; AUD 47,000 - 55,000; Full time

Benefits offered by this job

25% off Optus products

Counselling support 24/7

Flexible rosters

Diversity networks access

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Redbank team in Queensland. You’ll be the face of Optus, delivering standout customer experiences with optimism and genuine care, while exploring tech options and guiding customers to simple, helpful solutions.

Bring your personality, empathy and teamwork to create a welcoming store environment where customers feel supported and valued, with flexible rosters and access to great employee benefits.

Qualifications

• Experience in delivering customer-first service.
• Ability to explain tech in simple terms to customers.
• Empathy and integrity in customer interactions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and genuine care.
• Explore our range of tech products and services, guiding customers to simple, helpful solutions.
• Uncover customer needs and deliver personalised solutions that make their day.
• Work as one team to craft a welcoming environment where customers feel supported.

Skills

Service mindset

Tech literacy

Empathy

Team player

Calm under pressure

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Redbank team in Queensland. You’ll be the face of Optus, delivering standout customer experiences with optimism and genuine care, while exploring tech options and guiding customers to simple, helpful solutions.

Bring your personality, empathy and teamwork to create a welcoming store environment where customers feel supported and valued, with flexible rosters and access to great employee benefits.