Casual Retail Service Consultant - Tech & Customer Care

Singtel; Cairns Regional; On-site; Confidential; Full time

Benefits offered by this job

25% off Optus products

Counselling 24/7

Flexible rosters

Job summary

Optus is a leading Australian telecommunications provider, serving over 11 million customers daily across mobile, broadband and digital solutions. We’re seeking a vibrant Casual Retail Service Consultant for our Smithfield team, to deliver exceptional customer experiences with energy and positivity.

You’ll explore our tech range, share knowledge in an accessible way, and bring your personality to uncover needs and provide tailored solutions that leave customers smiling.

Qualifications

• Genuine commitment to delivering standout customer experiences.
• Able to explain tech products clearly and help customers with solutions.
• Strong interpersonal skills and a can-do attitude.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work as one team to create a warm, welcoming environment where customers feel supported.

Skills

Service Excellence

Tech Savvy

Problem Solving

Under Pressure

Team Player

Job description

Optus is a leading Australian telecommunications provider, serving over 11 million customers daily across mobile, broadband and digital solutions. We’re seeking a vibrant Casual Retail Service Consultant for our Smithfield team, to deliver exceptional customer experiences with energy and positivity.

You’ll explore our tech range, share knowledge in an accessible way, and bring your personality to uncover needs and provide tailored solutions that leave customers smiling.