Casual Retail Consultant — Customer Experience Pro

Singtel Group; Redland City; On-site; AUD 34,000 - 40,000; Part time

Benefits offered by this job

25% off Optus products

Exclusive retailer discounts

Free wellbeing support services

Flexible rosters

Job summary

Optus, one of Australia’s leading telecommunications providers, is seeking a Casual Retail Service Consultant to join our Victoria Point team. If you love helping people and thrive in a friendly, supportive environment, you’ll bring positive energy to every interaction.

You’ll explore our range of tech products, understand customer needs, and deliver personalised solutions that make customers’ day. Flexible rosters, wellbeing support, and staff discounts are among the benefits of joining our

Qualifications

• Strong customer service mindset with a genuine care for making customers feel valued.
• Ability to explain tech products in simple, approachable terms.
• Calm, respectful communication when handling challenging situations.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Guide customers through our tech range and tailor solutions to their needs.
• Create a warm, welcoming in-store environment and support teammates.
• Collaborate with the store team to ensure smooth daily operations and customer satisfaction.

Skills

Customer service

Tech empathy

Problem solving

Composure under pressure

Teamwork

Job description

Optus, one of Australia’s leading telecommunications providers, is seeking a Casual Retail Service Consultant to join our Victoria Point team. If you love helping people and thrive in a friendly, supportive environment, you’ll bring positive energy to every interaction.

You’ll explore our range of tech products, understand customer needs, and deliver personalised solutions that make customers’ day. Flexible rosters, wellbeing support, and staff discounts are among the benefits of joining our