Casual Tech & Customer Experience Specialist

Optus; Queensland; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

25% off Optus products

Counselling and wellbeing support 24/7

Flexible rosters

Job summary

Optus, one of Australia’s leading telecommunications providers, invites applications for a vibrant Casual Retail Service Consultant to join the Bundaberg team. If you love assisting people and bring positive energy to every interaction, you’ll fit right in.

You’ll be the face of Optus in-store, helping customers explore our tech products and delivering personalised solutions with a warm, welcoming approach. Flexible rosters and a supportive team await you.

Qualifications

• Service superpower: you understand customer needs, deliver genuine support and drive outcomes.
• Tech explorer: you help customers make sense of tech and guide them to solutions.
• Problem solving pro: you listen with empathy and resolve issues calmly and practically.
• Composure under pressure: you stay confident handling difficult enquiries with empathy.
• Team spirit: you build connections, support teammates and create a customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.
• Explore our range of tech products and explain them clearly and accessibly.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work as one team to craft a welcoming store environment where customers feel supported.

Skills

Service superpower

Tech explorer

Problem solving pro

Composure under pressure

Team spirit

Job description

Optus, one of Australia’s leading telecommunications providers, invites applications for a vibrant Casual Retail Service Consultant to join the Bundaberg team. If you love assisting people and bring positive energy to every interaction, you’ll fit right in.

You’ll be the face of Optus in-store, helping customers explore our tech products and delivering personalised solutions with a warm, welcoming approach. Flexible rosters and a supportive team await you.