Receptionist

HCF; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

50% subsidy on hospital cover

18 weeks parental leave

Mental health programs

Discounts on insurance and fitness

Job summary

HCF CBD Dental Centre in Sydney is seeking an experienced receptionist to work closely with clinicians, manage appointments, answer enquiries, and handle incoming calls, contributing to a welcoming, patient-focused environment. You will raise accounts, process receipts and help maintain a clean, safe clinical space while adhering to our policies.

This full-time permanent role offers stability in a busy CBD practice and the chance to develop skills in dental administration and teamwork within a

Qualifications

• Proven experience in a customer-facing receptionist role.
• Experience in maintaining appointment booking and account systems.
• Experience with computerised dental systems (Dental4Windows or Oasis) is highly regarded.
• Strong communication skills to build rapport with patients.
• Excellent time management and attention to detail.

Responsibilities

• Providing courteous, prompt and correct responses to all enquiries received
• handling bookings and managing appointments
• Raising accounts and receipt payments
• Complying with HCF Dental Quality Management System and HCF policies and procedures
• Maintain a clean and safe clinical environment.
• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

Skills

Customer service

Reception

Appointment scheduling

Phone handling

Teamwork

Outlook/Excel/Word

First aid

Dental centre experience

Education

First aid certification

Tools

Dental4Windows

Oasis

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.

Please note this is a full time permanent role based in our CBD Dental Center (5 days a week Mon-Fri)

Key responsibilities

• Providing courteous, prompt and correct responses to all enquiries received
• handling bookings and managing appointments
• Raising accounts and receipt payments
• Complying with HCF Dental Quality Management System and HCF policies and procedures
• Maintain a clean and safe clinical environment.
• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

About you

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

• Proven experience in a customer-facing receptionist role
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
• Strong communication skills to build rapport with patients.
• Good time management and high attention to detail
• Excellent listening skills and teamwork mentality
• Experience with many different types of insurance and their coverage plans.
• Experience as a Dental Assistant or interest to be cross trained in this area
• Microsoft Outlook, Excel and Word
• Qualifications in first aid

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Purpose-driven passion

We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.