Receptionist

The Hospitals Contribution Fund Of Australia Limited; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on insurance cover

Family-friendly certified employer

18 weeks of parental leave

Mental health and wellbeing programs

Discounts on health and related insur

Job summary

The Hospitals Contribution Fund Of Australia Limited is seeking an experienced receptionist for our CBD Dental Centre. You will handle bookings, manage enquiries, and answer incoming calls while building rapport with patients and colleagues in a fast-paced clinical setting.

This full-time, permanent role is based in our CBD Dental Center, five days a week (Mon-Fri). You will support the Practice Manager and Dentist to ensure smooth operations and patient-centred care.

Qualifications

• Proven experience in a customer-facing receptionist role.
• Desirable experience in a dental centre or dental systems.
• Experience maintaining appointment booking and accounts.
• Strong communication skills to build rapport with patients.
• Good time management and attention to detail.
• Teamwork mentality and active listening.
• Experience with various insurance coverage plans.

Responsibilities

• Provide courteous, prompt responses to enquiries and manage bookings and appointments.
• Raise accounts and receipt payments.
• Comply with HCF Dental Quality Management System and policies.
• Maintain a clean and safe clinical environment.
• Support the Practice Manager and Dentist in fostering teamwork and efficient operations.

Skills

Customer-facing roles

Dental centre experience

Appointment booking

Dental software (Dental4Windows/Oasis)

Communication skills

Time management

Teamwork

Insurance knowledge

Tools

Dental4Windows

Oasis

Job description

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate. Please note this is a full time permanent role based in our CBD Dental Center (5 days a week Mon-Fri)

Key responsibilities

Providing courteous, prompt and correct responses to all enquiries received handling bookings and managing appointments Raising accounts and receipt payments Complying with HCF Dental Quality Management System and HCF policies and procedures Maintain a clean and safe clinical environment. Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

About you

To be successful in this role, you will demonstrate the following qualifications, experience and skills: Proven experience in a customer-facing receptionist role Previous experience working in a dental centre is highly regarded. Experience in maintaining appointment booking and account systems. Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis) Strong communication skills to build rapport with patients. Good time management and high attention to detail Excellent listening skills and teamwork mentality Experience with many different types of insurance and their coverage plans.

Desirable

• Experience as a Dental Assistant or interest to be cross trained in this area
• Microsoft Outlook, Excel and Word
• Qualifications in first aid

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.

Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members.