Receptionist

HCF Australia; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Flexible working arrangements

50% hospital cover subsidy

Family-friendly employer

18 weeks parental leave

Wellbeing programs

Discounts on insurance & fitness

Job summary

HCF Australia is hiring an experienced Receptionist for our CBD Dental Centre. You will manage appointments, handle enquiries, and support clinicians while representing the HCF brand in a patient-focused environment.

The role is full-time and based in our CBD Dental Center, five days a week (Mon-Fri). You will work closely with clinicians to ensure smooth operations and excellent patient care.

Qualifications

• Proven experience in a customer-facing receptionist role.
• Previous experience in a dental centre is highly regarded.
• Experience maintaining appointment bookings and accounts.
• Demonstrated understanding of computerized dental systems (Dental4Windows or Oasis).
• Strong communication skills to build rapport with patients.

Responsibilities

• Providing courteous, prompt and correct responses to all enquiries.
• Handling bookings and managing appointments.
• Raising accounts and receipt payments.
• Complying with HCF Dental Quality Management System and policies.
• Maintain a clean and safe clinical environment.
• Support the Practice Manager and Dentist in fostering teamwork and efficient running of the dental centre.

Skills

Customer-facing

Dental centre experience

Appointment systems

Dental software

Communication skills

Time management

Attention to detail

Listening skills

Teamwork

Insurance knowledge

Tools

Dental4Windows

Oasis

Job description

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.

Please note this is a full time permanent role based in our CBD Dental Center (5 days a week Mon-Fri)

Key responsibilities

• Providing courteous, prompt and correct responses to all enquiries received

• handling bookings and managing appointments

• Raising accounts and receipt payments

• Complying with HCF Dental Quality Management System and HCF policies and procedures

• Maintain a clean and safe clinical environment.

• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

About you

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

• Proven experience in a customer-facing receptionist role

• Previous experience working in a dental centre is highly regarded.

• Experience in maintaining appointment booking and account systems.

• Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)

• Strong communication skills to build rapport with patients.

• Good time management and high attention to detail

• Excellent listening skills and teamwork mentality

• Experience with many different types of insurance and their coverage plans.

Desirable

• Experience as a Dental Assistant or interest to be cross trained in this area

• Microsoft Outlook, Excel and Word

• Qualifications in first aid

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.