Casual Receptionist

The Hospitals Contribution Fund Of Australia Limited; Sydney; On-site; AUD 30,000 - 47,000; Part time

Job summary

The Hospitals Contribution Fund Of Australia Limited is seeking an experienced receptionist for our CBD Dental Centre. You will manage bookings, handle enquiries, and handle incoming calls while building rapport with patients and staff.

This casual role operates on weekdays (Mon-Fri) and requires prior dental reception experience. Proven ability to work with dental software (Dental4Windows or Oasis) and MS Office is highly valued.

Qualifications

• Experience in a customer-facing receptionist role.
• Dental centre experience is highly regarded.
• Experience with appointment booking and account systems.
• Familiarity with dental software Dental4Windows or Oasis.
• Excellent listening and communication skills.

Responsibilities

• Provide courteous, prompt responses to enquiries and manage bookings and appointments.
• Raise accounts and receipt payments.
• Comply with HCF Dental Quality Management System and policies.
• Maintain a clean and safe clinical environment.

Skills

Customer-facing receptionist

Strong communication skills

Time management

Attention to detail

Excellent listening skills

Teamwork mentality

Insurance knowledge

Education

First aid qualifications

Tools

Dental4Windows

Oasis

Microsoft Outlook

Excel

Word

Job description

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate. Please note this is a Casual Receptionist position in our CBD Dental Center working on Weekdays only (Mon-Fri) Previous experience as a DA with reception experience or previous dental reception experience is highly desirable.

Key responsibilities

• Providing courteous, prompt and correct responses to all enquiries received handling bookings and managing appointments Raising accounts and receipt payments Complying with HCF Dental Quality Management System and HCF policies and procedures Maintain a clean and safe clinical environment.

About you

• To be successful in this role, you will demonstrate the following qualifications, experience and skills: Proven experience in a customer-facing receptionist role Previous experience working in a dental centre is highly regarded. Experience in maintaining appointment booking and account systems. Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis) Strong communication skills to build rapport with patients. Good time management and high attention to detail Excellent listening skills and teamwork mentality Experience with many different types of insurance and their coverage plans.

Desirable

• Experience as a Dental Assistant or interest to be cross trained in this area
• Microsoft Outlook, Excel and Word
• Qualifications in first aid

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes. We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.