Casual Receptionist

The Hospitals Contribution Fund Of Australia; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

The Hospitals Contribution Fund Of Australia operates a CBD Dental Centre seeking an experienced receptionist to manage appointments and handle enquiries. You will work closely with clinicians, build rapport with patients and act as an HCF brand advocate in a fast-paced dental setting.

This casual weekday role focuses on bookings, payments, and providing quality service, with opportunities to gain dental system experience and contribute to a collaborative team environment.

Qualifications

• Proven experience in a customer-facing receptionist role.
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Understanding of computerised dental systems (Dental4Windows or Oasis) is desirable.
• Strong communication skills to build rapport with patients.
• Good time management and high attention to detail.
• Excellent listening skills and teamwork mentality.
• Experience with various insurance coverage plans.

Responsibilities

• Providing courteous, prompt and correct responses to enquiries.
• Handling bookings and managing appointments.
• Raising accounts and receipt payments.
• Complying with HCF Dental Quality Management System and policies.
• Maintain a clean and safe clinical environment.
• Support the Practice Manager and Dentist to foster teamwork and efficient operations.

Skills

Customer-facing

Reception experience

Dental centre experience

Appointment scheduling

Computerised dental systems

Communication skills

Time management

Listening skills

Insurance knowledge

Education

First aid certificate (Desirable)

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.

Please note this is a Casual Receptionist position in our CBD Dental Center working on Weekdays only (Mon-Fri)

Previous experience as a DA with reception experience or previous dental reception experience is highly desirable.

Key responsibilities

• Providing courteous, prompt and correct responses to all enquiries received
• handling bookings and managing appointments
• Raising accounts and receipt payments
• Complying with HCF Dental Quality Management System and HCF policies and procedures
• Maintain a clean and safe clinical environment.
• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.

About you

• Proven experience in a customer-facing receptionist role
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
• Strong communication skills to build rapport with patients.
• Good time management and high attention to detail
• Excellent listening skills and teamwork mentality
• Experience with many different types of insurance and their coverage plans.

Desirable

• Experience as a Dental Assistant or interest to be cross trained in this area
• Microsoft Outlook, Excel and Word
• Qualifications in first aid

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.