Casual Reception Officer

Deakin University; Geelong; On-site; AUD 60,000 - 85,000; Full time

Job summary

The University community at Deakin Burwood is seeking a casual receptionist and program support for Residential Services. The role provides high-quality customer service to residents, families, staff and external contractors, serving as a key contact for information on the residential community, events and activities.

You will handle reception and administrative tasks for Burwood residences, assist with data management in the housing system, support events and programs, and work with staff to

Responsibilities

• Provide high-level customer service/reception responses to enquiries and program support to staff and residents of Burwood residential complex, including after-hours incident response with security.
• Perform reception/administrative tasks for Burwood student residences.
• Assist in managing data within the residential housing management system.
• Promote and implement events/activities to foster a strong residential community life.
• Coordinate the residential volunteer program with Residential Services management.
• Ensure adherence to University policies, particularly OH&S and risk management.
• Assist and support other reception officers and senior staff, including the General Manager.

Skills

Customer service

Job description

• HEW 4 ($52.36per hour + 11% superannuation)

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The Opportunity:

This casual role provides reception, administration and program support for Deakin Residential Services. It delivers high-quality customer service to current and future residents, families, University staff and external contractors. As a key point of contact for residents, it shares information about the residential community, events and activities, and refers residents to the right services.

What You Will Deliver:

• Provide high-level customer service/reception responses to enquiries/requests and program support to staff and residents of Burwood residential complex, including after-hours incident response in liaison with security.
• Perform a range of reception/administrative tasks associated with the overall operation of Burwood student residences.
• Assist with the management of accurate and complete data within residential housing management system.
• Assist in the promotion and implementation of events/activities and programs associated with the development of a strong sense of residential community life.
• Assist other program support/administrative staff and Residential Services management team in the coordination of the residential volunteer programregarding appropriate activities/functions for the residential complex.
• Ensure the implementation of all University policies that relate to the areas for which the position is responsible, particularly those relating to occupational health and safety, risk management.
• Assist and support other reception officers, administrative staff and senior members of staff such as the General Manager.

You may be a great fit for this role if you can....

• Provide high-level customer service/reception responses to enquiries/requests and program support to staff and residents of Burwood residential complex, including after-hours incident response in liaison with security.
• Perform a range of reception/administrative tasks associated with the overall operation of Burwood student residences.
• Assist with the management of accurate and complete data within residential housing management system.
• Assist in the promotion and implementation of events/activities and programs associated with the development of a strong sense of residential community life.
• Assist other program support/administrative staff and Residential Services management team in the coordination of the residential volunteer program regarding appropriate activities/functions for the residential complex.
• Ensure the implementation of all University policies that relate to the areas for which the position is responsible, particularly those relating to occupational health and safety, risk management.
• Assist and support other reception officers, administrative staff and senior members of staff such as the General Manager.

Applications for this position close at 11.55pmon Sunday the 15th of November.

Deakin at a Glance

Deakin is a globally recognised university committed to making a positive impact through education, research and innovation. Our success is driven by our people, and we're dedicated to creating a workplace where individuals feel supported, valued and empowered to do their best work.

We offer a collaborative and inclusive culture, opportunities for professional growth, and the flexibility to balance work and life. We welcome applications from people of all backgrounds and are committed to building a diverse workforce that reflects the communities we serve.

What We Offer

At Deakin, you'll be part of a collaborative and inclusive community that values the contributions of our casual staff. You'll have the opportunity to use your skills in meaningful work, connect with colleagues and contribute to the experiences of our students, staff and visitors.