Casual Place Manager

Unison Housing; Melbourne; Presencial; AUD 39.000 - 47.000; A tiempo parcial

Descripción de la vacante

Unison Housing is seeking a Casual Place Manager in Melbourne to support renters in sustaining tenancies and accessing needed services. You will engage with renters, support agencies and community partners to navigate complex situations and foster positive housing outcomes.

This flexible, cross-team role requires trauma-informed practice, empathy and strong relationship-building abilities to deliver person-centred support across the Western and Northern metropolitan region.

Formación

• Knowledge of the Residential Tenancies Act (RTA) and experience in real estate, tenancy, community housing or related housing.
• Ability to manage complex, sensitive and heightened situations with professionalism and empathy.
• Solid understanding of trauma-informed practice and conflict resolution strategies.
• Excellent interpersonal and communication skills with a diverse range of people.

Responsabilidades

• Support renters to sustain tenancies through proactive engagement, advocacy and early intervention.
• Respond to complex tenancy matters, behavioural concerns and crisis situations with calm and solutions-focused approach.
• Provide tenancy advice and support in line with RTA and policies.
• Prepare documentation and represent tenancy matters at VCAT when required.
• Identify support needs and connect renters with appropriate services to promote wellbeing.
• Contribute to a positive team culture and provide flexible support across the Western and Northern region.
• Work in a trauma-informed manner that promotes dignity, inclusion and positive outcomes.

Conocimientos

RTA knowledge

Complex situations handling

Trauma-informed practice

Interpersonal skills

Liaising with agencies

Team collaboration

Driver Licence

Descripción del empleo

As a Casual Place Manager, you'll support renters to sustain their tenancies and access the services they need to thrive. Working alongside vulnerable individuals, support agencies and community partners, you'll help navigate complex situations, resolve tenancy issues and create positive housing outcomes.

This flexible role provides support across our Housing team as needed, offering a varied and rewarding opportunity to apply your housing knowledge, relationship-building skills and person-centred approach to make a real impact.

As a Casual Place Manager, you will:

• Support renters to sustain successful tenancies through proactive engagement, advocacy and early intervention.
• Respond to complex tenancy matters, behavioural concerns and crisis situations using a calm, empathetic and solutions-focused approach.
• Provide tenancy advice and support in accordance with the Residential Tenancies Act and organisational policies.
• Prepare documentation and represent tenancy matters at VCAT where required.
• Identify support needs and connect renters with appropriate services to promote wellbeing, stability and independence.
• Contribute to a positive team culture and provide flexible support across the Western and Northern region as required.
• Work in a trauma-informed manner that promotes dignity, inclusion and positive outcomes for renters.

We're looking for someone with:

• Knowledge of the Residential Tenancies Act (RTA) and experience in real estate, tenancy, community housing or a related housing environment
• The ability to effectively manage complex, sensitive and heightened situations while maintaining professionalism and empathy
• A strong understanding of trauma-informed practice and conflict resolution strategies
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with a diverse range of people
• Experience liaising with external agencies, support services, community organisations and other stakeholders to achieve positive outcomes
• A collaborative, adaptable and team-oriented approach to work
• A current Victorian Driver Licence and willingness to travel across the Western and Northern metropolitan region as required

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, members of the LGBTIQA+ community, and people living with disability. For information about our supported recruitment pathways, please contact our People Team at **********@unison.org.au.