Casual Housing & Tenancy Support Manager

Unison Housing; Melbourne; Presencial; AUD 39.000 - 47.000; A tiempo parcial

Descripción de la vacante

Unison Housing is seeking a Casual Place Manager in Melbourne to support renters in sustaining tenancies and accessing needed services. You will engage with renters, support agencies and community partners to navigate complex situations and foster positive housing outcomes.

This flexible, cross-team role requires trauma-informed practice, empathy and strong relationship-building abilities to deliver person-centred support across the Western and Northern metropolitan region.

Formación

• Knowledge of the Residential Tenancies Act (RTA) and experience in real estate, tenancy, community housing or related housing.
• Ability to manage complex, sensitive and heightened situations with professionalism and empathy.
• Solid understanding of trauma-informed practice and conflict resolution strategies.
• Excellent interpersonal and communication skills with a diverse range of people.

Responsabilidades

• Support renters to sustain tenancies through proactive engagement, advocacy and early intervention.
• Respond to complex tenancy matters, behavioural concerns and crisis situations with calm and solutions-focused approach.
• Provide tenancy advice and support in line with RTA and policies.
• Prepare documentation and represent tenancy matters at VCAT when required.
• Identify support needs and connect renters with appropriate services to promote wellbeing.
• Contribute to a positive team culture and provide flexible support across the Western and Northern region.
• Work in a trauma-informed manner that promotes dignity, inclusion and positive outcomes.

Conocimientos

RTA knowledge

Complex situations handling

Trauma-informed practice

Interpersonal skills

Liaising with agencies

Team collaboration

Driver Licence

Descripción del empleo

Unison Housing is seeking a Casual Place Manager in Melbourne to support renters in sustaining tenancies and accessing needed services. You will engage with renters, support agencies and community partners to navigate complex situations and foster positive housing outcomes.

This flexible, cross-team role requires trauma-informed practice, empathy and strong relationship-building abilities to deliver person-centred support across the Western and Northern metropolitan region.