Casual Medical Receptionist

Yulu-Burri-Ba ACCH; Brisbane; On-site; AUD 34,000 - 44,000; Full time

Job summary

Yulu-Burri-Ba Aboriginal Community Controlled Health (ACCH) clinic is seeking a capable administrator to support busy front-desk operations. You will greet clients, handle calls, manage daily MBS billing, and ensure Medicare claims are reconciled promptly.

The role requires attention to privacy, multi-clinic coordination, and reliable administration. The successful candidate will show strong computer skills, willingness to learn MMEx, and adaptability to a fast-paced environment with extended

Qualifications

• Understanding of issues affecting Aboriginal and Torres Strait Islander people and ability to communicate respectfully.
• Knowledge of privacy and confidentiality in client information.
• Ability to work across multiple clinics (North Stradbroke Island, Capalaba, Wynnum).
• Willingness to work extended hours (weekdays 7:30am–6:30pm) and one Saturday per month (7:30am–4:30pm).
• Strong computer and typing skills; willing to upgrade skills for medical/ client records software.

Responsibilities

• Meet and greet clients and visitors in a welcoming, respectful manner.
• Answer calls promptly, record messages, and relay urgent details to the provider.
• Ensure GPs and visiting providers' MBS billing is completed daily.
• Reconcile Medicare claims and reclaim visits when needed.

Skills

Cultural awareness

Privacy knowledge

Clinic coordination

Extended hours

Computer skills

MMEx

Tools

MMEx

Job description

• Understanding of the health issues affecting Aboriginal and Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
• Understanding of the practical application of principles of privacy and confidentiality in relation to client information.
• Ability to work across all three YBB clinics (North Stradbroke Island, Capalaba, Wynnum).
• Availability to work extended hours (weekdays: 7:30am – 6:30pm) and one Saturday per month (7:30am – 4:30pm).
• Strong computer and typing skills and willingness to upgrade skills specific to duties especially those related to software utilized for the collation of medical and client file records (e.g. MMEx).
• Ability to multi-task and work effectively in a busy fast paced environment and adapt to unexpected changes/events.

General Responsibilities

• Meet and greet all clients and visitors in a welcoming and respectful manner.
• Answer telephone calls promptly, record messages accurately and relay messages promptly to the relevant provider, including contact details and level of urgency.
• Ensure all GPs and other visiting providers MBS billing is completed daily.
• Confirming Medicare claims are reconciled, and visits reclaimed if needed in a timely manner.

Oversee the organisation and administration of paperwork:

• Receive and assign/attend to incoming and outgoing mail daily.
• Ensure scanning is up to date each day.

Prepare for daily appointments by ensuring clients scheduled for the coming day have up to date:

• Medicare number and relevant concession cards.
• CTG registration if eligible.
• Identify clients overdue for key MBS items (715, 721, 723 and 732).

*Please note: To be appointed to this position, you must have:

• Blue Card Working with Children Check (Paid Blue Card).
• Current “C” Class Driver’s Licence Valid in Queensland.
• Proof of immunisation record (Immunisation History Statement) – or willingness to obtain as a matter of priority.

You will be required to provide evidence of the requirements mentioned above during the recruitment process.

For further information: Email – ***********@ybb.com.au

Selection Criteria

Essential

• Understanding of the health issues affecting Aboriginal and Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
• Understanding of the practical application of principles of privacy and confidentiality in relation to client information.
• Ability to work across all three YBB clinics (North Stradbroke Island, Capalaba, Wynnum).
• Availability to work extended hours (weekdays: 7:30am – 6:30pm) and one Saturday per month (7:30am – 4:30pm).
• Strong computer and typing skills and willingness to upgrade skills specific to duties especially those related to software utilized for the collation of medical and client file records (e.g. MMEx).
• Ability to multi-task and work effectively in a busy fast paced environment and adapt to unexpected changes/events.

General Responsibilities

• Meet and greet all clients and visitors in a welcoming and respectful manner.
• Answer telephone calls promptly, record messages accurately and relay messages promptly to the relevant provider, including contact details and level of urgency.
• Ensure all GPs and other visiting providers MBS billing is completed daily.
• Confirming Medicare claims are reconciled, and visits reclaimed if needed in a timely manner.

Oversee the organisation and administration of paperwork:

• Receive and assign/attend to incoming and outgoing mail daily.
• Ensure scanning is up to date each day.

Prepare for daily appointments by ensuring clients scheduled for the coming day have up to date:

• Contact details.
• Medicare number and relevant concession cards.
• CTG registration if eligible.
• MyMedicare registration.
• Identify clients overdue for key MBS items (715, 721, 723 and 732).

*Please note: To be appointed to this position, you must have:

• Blue Card Working with Children Check (Paid Blue Card).
• Current “C” Class Driver’s Licence Valid in Queensland.
• Proof of immunisation record (Immunisation History Statement) – or willingness to obtain as a matter of priority.

You will be required to provide evidence of the requirements mentioned above during the recruitment process.

For further information: Email – ***********@ybb.com.au