Casual Hospital Admin Officer — 24/7 Patient Support

NSW Health; Newcastle-Maitland; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health's Maitland Hospital is seeking casual Administration Officers to support Emergency Department and Outpatient Services. You will provide administrative and customer service support to clinical staff, patients and visitors, ensuring smooth day-to-day operations.

Roles involve handling first-point contacts, responding to enquiries, and assisting across hospital departments. Availability for a 24/7 roster, including weekends and public holidays, is required.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service and administrative experience.
• Well-developed time management and organisational skills, with attention to detail.
• Ability to plan, prioritise and complete tasks within allocated timeframes.
• Availability to work a 24/7 roster, including weekends and public holidays.
• Certificate III or IV in Administration or Medical Administration is highly regarded.

Responsibilities

• Acting as a first point of contact for patients, visitors and staff.
• Responding to telephone, email and face-to-face enquiries.
• Providing high-quality customer service and administrative support.
• Supporting clinical teams across a range of hospital departments.
• Managing competing priorities in a fast-paced clinical environment.

Skills

Interpersonal skills

Customer service

Time management

Organisational skills

Communication

Education

Certificate III/IV in Administration

Job description

NSW Health's Maitland Hospital is seeking casual Administration Officers to support Emergency Department and Outpatient Services. You will provide administrative and customer service support to clinical staff, patients and visitors, ensuring smooth day-to-day operations.

Roles involve handling first-point contacts, responding to enquiries, and assisting across hospital departments. Availability for a 24/7 roster, including weekends and public holidays, is required.