Casual Administration Officer

NSW Health; Newcastle-Maitland; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health's Maitland Hospital is seeking casual Administration Officers to support Emergency Department and Outpatient Services. You will provide administrative and customer service support to clinical staff, patients and visitors, ensuring smooth day-to-day operations.

Roles involve handling first-point contacts, responding to enquiries, and assisting across hospital departments. Availability for a 24/7 roster, including weekends and public holidays, is required.

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service and administrative experience.
• Well-developed time management and organisational skills, with attention to detail.
• Ability to plan, prioritise and complete tasks within allocated timeframes.
• Availability to work a 24/7 roster, including weekends and public holidays.
• Certificate III or IV in Administration or Medical Administration is highly regarded.

Responsibilities

• Acting as a first point of contact for patients, visitors and staff.
• Responding to telephone, email and face-to-face enquiries.
• Providing high-quality customer service and administrative support.
• Supporting clinical teams across a range of hospital departments.
• Managing competing priorities in a fast-paced clinical environment.

Skills

Interpersonal skills

Customer service

Time management

Organisational skills

Communication

Education

Certificate III/IV in Administration

Job description

Join our Administration team at Maitland Hospital and play a vital role in supporting patient care across our Emergency Department and Outpatient Services.

Remuneration: $34.93 - $36.09per hour + superannuation
Location: The Maitland Hospital
Employment Type: Casual
Position Classification: Admin Off Level 2
Requisition ID: REQ702510
Applications Close: Tuesday 17th November 2026

About the Role

Maitland Hospital has exciting opportunities for motivated and hardworking casual Administration Officers to join our teams across various departments, including the Emergency Department and Outpatient Services.

As an Administration Officer, you will provide essential administrative and customer service support to clinical staff, patients and visitors, helping ensure the smooth day-to-day operation of busy clinical areas.

Your responsibilities will include:

• Acting as a first point of contact for patients, visitors and staff.
• Responding to telephone, email and face-to-face enquiries.
• Providing high-quality customer service and administrative support.
• Supporting clinical teams across a range of hospital departments.
• Managing competing priorities in a fast-paced clinical environment.

The Emergency Department operates 24 hours a day, seven days a week, providing urgent care to patients. Outpatient Services coordinate a range of medical, nursing and allied health clinics, supporting patients who require care without hospital admission.

These casual positions require availability to work across a 24/7 rotating roster, including weekends and public holidays.

Where You'll Be Working

Maitland Hospital provides healthcare services to the Upper and Lower Hunter regions, supporting a population of approximately 72,000 across Maitland, Cessnock, Kurri Kurri, Singleton, Muswellbrook, Dungog and Raymond Terrace.

You'll join a network of dedicated clinical and administrative teams who work together to support hospital operations and deliver positive patient outcomes.

About You

You are an enthusiastic and organised team player who enjoys working in a busy environment and supporting others.

To be successful in this role, you will bring:

• Excellent interpersonal and communication skills.
• Strong customer service and administrative experience.
• Well-developed time management and organisational skills, with attention to detail.
• The ability to plan, prioritise and complete tasks within allocated timeframes.
• Confidence working independently and as part of a multidisciplinary team.
• The ability to remain calm, adaptable and professional under pressure.
• Availability to work a 24/7 roster, including weekends and public holidays. Roster adjustments may be considered at the manager's discretion.

A Certificate III or IV in Administration or Medical Administration, previous healthcare experience, or equivalent transferable administration experience will be highly regarded.

Additional Information:

• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
• If you are currently employed with HNE Health in a position of the same grade, you may not need to submit an online application to be considered. Please contact the hiring manager to discuss your options first.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

For role related queries or questions contact Ian Bisby on *********@health.nsw.gov.au