Guest Service Agent (GSA) - Front Office

Landmark Resort; Nelson Bay; On-site; AUD 24,000 - 32,000; Part time

Benefits offered by this job

Part-time role with a 3-month trial

Potential to move to full-time

Friendly, supportive team environment

Job summary

Landmark Resort in Nelson Bay is seeking a friendly Guest Service Agent (GSA) for a part-time Front Office role. You will welcome guests, handle check-in/out, respond to inquiries, and promote resort services to ensure a seamless guest experience.

Ideal candidates bring hospitality or customer service experience, strong communication skills and the ability to work weekdays, weekends and public holidays. A 3-month trial applies with potential for a full-time position.

Qualifications

• Previous experience in customer service, hospitality or a similar role.
• Previous reception or front office experience is desirable.
• Excellent communication and interpersonal skills.
• Friendly, confident and professional manner.
• Strong problem solving and calm under pressure.
• Good computer skills and ability to learn new systems quickly.
• Experience with Resly or other accommodation management systems is an advantage.
• Strong attention to detail and organisational skills.
• Ability to work independently and in a small team.
• Availability to work a combination of weekdays, weekends and public holidays.

Responsibilities

• Greeting and welcoming guests and completing check-in/check-out efficiently.
• Responding to guest enquiries, requests and complaints with a friendly, solutions-focused approach.
• Providing information about the resort, local attractions, restaurants and services.
• Answering phones and responding to emails.
• Promoting resort facilities, services and special offers.
• Processing payments and assisting with daily banking.
• Completing general reception and administration duties.
• Liaising with housekeeping and maintenance to attend to guest needs promptly.
• Maintaining a high standard of presentation, service and professionalism.
• Following resort policies, procedures and workplace health and safety requirements.

Skills

Customer service

Communication skills

Front office experience

Hospitality orientation

Problem solving

Teamwork

Self-motivation

Attention to detail

Tools

Resly

Job description

Guest Service Agent (GSA) - Front Office

The Landmark Resort is looking for a friendly, professional and customer-focused Guest Service Agent (GSA) to join our Front Office team on a part-time basis.

As a key member of our team, you will be responsible for creating a warm and welcoming experience for our guests from arrival through to departure. You will be the first point of contact for many of our guests, so a positive attitude, excellent communication skills and a genuine desire to provide great service are essential.

This is a hands-on role suited to someone who enjoys working with people, is organised and can confidently manage a range of guest requests and front office responsibilities.

What you'll be doing

• Greeting and welcoming guests and completing check-in and check-out efficiently and professionally
• Responding to guest enquiries, requests and complaints with a friendly and solutions-focused approach
• Providing information about the resort, local attractions, restaurants and services
• Answering phones and responding to emails
• Promoting resort facilities, services and special offers
• Processing payments and assisting with daily banking
• Completing general reception and administration duties
• Liaising closely with housekeeping and maintenance to ensure guest needs are attended to promptly
• Maintaining a high standard of presentation, service and professionalism at all times
• Following resort policies, procedures and workplace health and safety requirements

What we're looking for

• Previous experience in customer service, hospitality, tourism or a similar role
• Previous reception or front office experience is desirable but not essential
• Excellent communication and interpersonal skills
• A friendly, confident and professional manner
• Strong problem-solving skills and the ability to remain calm under pressure
• Good computer skills and the ability to learn new systems quickly
• Experience with Resly or other accommodation management systems is an advantage
• Strong attention to detail and organisational skills
• The ability to work independently as well as part of a small team
• Availability to work a combination of weekdays, weekends and public holidays as required
• A genuine commitment to providing an excellent guest experience

What we offer

• Permanent part-time position with a 3-month trial period
• Opportunity to move to a full-time position following the trial period, subject to performance and business requirements
• A friendly and supportive team environment
• A varied and rewarding role within a busy resort
• Opportunities to develop your hospitality and customer service skills
• The opportunity to work in one of Nelson Bay's well-established accommodation properties

About Landmark Resort

Landmark Resort is located in the heart of Nelson Bay, offering guests comfortable accommodation, resort facilities and easy access to the area's beaches, marina, restaurants and attractions.

Our Front Office team plays an important role in creating a positive experience for every guest, and we are looking for someone who takes pride in providing friendly, professional and personalised service.

If you are enthusiastic about hospitality, enjoy meeting people and are looking for a part-time position with the potential to progress to full-time, we'd love to hear from you.