Casual Front Desk & Guest Experience Associate

Elements of Byron; Australia; Remote; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Employee Assistance

Uniform provided

On-site parking

Dept training

Staff awards

Refer a friend

Job summary

Elements of Byron is seeking a friendly Front Desk/Guest Services team member for a casual role at our beachfront Byron Bay resort. You will greet guests, check them in and out, and set the tone for their stay with warmth, care and professionalism.

The role suits someone who thrives on connection and proactive service. Hours are up to 25+ per week on a 7-day rotating roster, including mornings and evenings.

Qualifications

• Provide exceptional customer service by responding to requests promptly and courteously.
• Experience in a 4-5 star resort/hotel front office environment.
• Ability to communicate with a diverse range of guests.

Responsibilities

• Check guests in and out and set a welcoming tone for the guests’ stay.
• Anticipate guests’ needs and deliver personalized service moments.
• Maintain professionalism and poise during busy periods.

Skills

Customer service

Front desk experience

Opera Cloud

MS Office

Weekend availability

Calm under pressure

Tools

Opera Cloud

Microsoft Office

Job description

Elements of Byron is seeking a friendly Front Desk/Guest Services team member for a casual role at our beachfront Byron Bay resort. You will greet guests, check them in and out, and set the tone for their stay with warmth, care and professionalism.

The role suits someone who thrives on connection and proactive service. Hours are up to 25+ per week on a 7-day rotating roster, including mornings and evenings.