Luxury Front Office Supervisor – Byron Bay Resort

Crystalbrook Collection; Byron Bay; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook?

Room rate discounts

Enhanced parental leave

Sustainability initiatives

Internal mobility program

Online training and career development

Collaborative team culture

Career growth opportunities

Service recognition events

Job summary

Crystalbrook Byron is seeking a seasoned Front Office Supervisor to lead our luxury resort's Front Office on shift. You will guide Guest Service Agents and Porters, ensuring warm, personalised and memorable guest interactions in line with our Spirit of Wonder.

This role focuses on delivering exceptional guest experiences, coaching the Front Office team, and supporting the Front Office Manager to drive operational excellence in a premium rainforest setting.

Qualifications

• Proven experience in a similar role or luxury hotel.
• Can-do, culture driven and hard-working individual.
• Suitable for a Senior Guest Service Agent looking to take the next step in their career.

Responsibilities

• Provide day-to-day operational leadership of the Front Office during assigned shifts.
• Ensure smooth workflow, task allocation and adherence to service standards.
• Offer real-time support to Guest Service Agents and Porters; manage guest queries and service recovery.

Skills

Leadership

Guest service

Hospitality

Job description

Crystalbrook Byron is seeking a seasoned Front Office Supervisor to lead our luxury resort's Front Office on shift. You will guide Guest Service Agents and Porters, ensuring warm, personalised and memorable guest interactions in line with our Spirit of Wonder.

This role focuses on delivering exceptional guest experiences, coaching the Front Office team, and supporting the Front Office Manager to drive operational excellence in a premium rainforest setting.