Casual Event Staff

Untitled Group; Australia; On-site; AUD 31,684 - 44,083; Full time

Job summary

Untitled Group is Australia’s largest independently owned music and events company, hiring casual staff for Beyond The Valley and Pitch Music & Arts. Roles include front-of-house and crowd care across festivals.

Staff work outdoors, on their feet for long hours, with day, evening or overnight shifts. Training provided; prior festival experience valued but not essential.

We value clear communication, teamwork and a positive attitude as we create safe, enjoyable experiences.

Qualifications

• Customer service oriented with clear communication.
• Able to work outdoors in varying weather conditions.
• Willing to work day, evening or overnight shifts.
• Team player with a positive attitude and reliability.

Responsibilities

• Staff front of house across ticketing, crowd care and helper hubs.
• Assist with workforce management, staffing and volunteer coordination.
• Provide a safe, welcoming festival experience for patrons.

Skills

Teamwork

Communication

Customer service

Outdoor work

Tools

Radios

Tablets

Box Office systems

Job description

We primarily hire casual paid staff for our camping festivals, Beyond The Valley and Pitch Music & Arts, but you could have the opportunity to work across lots of other festivals and events.

The inherent requirements of the roles we hire for include the use of basic technology (e.g. radios, tablets, computers), clear communication skills (reading, writing, speaking), and the capacity to work extended hours outdoors in a variety of weather conditions. Most roles involve being on your feet (e.g. standing or walking) for extended periods, and working in high sensory environments (e.g. loud music, flashing lights, large crowds). As most of our festivals operate 24/7, or at least late into the night, shifts may occur during daytime, evening or overnight hours. If you have access needs or require adjustments to meet these requirements, we encourage you to let us know in the event application process.

About you

You are enthusiastic, dependable and ready to contribute to a safe and positive festival experience. You work well as part of a team, communicate clearly and feel confident assisting patrons in a busy environment.

You bring a positive attitude, strong work ethic and willingness to learn. Previous festival or event experience is valued but not essential, as role-specific training and instructions will be provided.

You are comfortable working outdoors and completing shifts that may take place during the day, evening or overnight.

About us

Untitled Group is Australia’s largest independently owned music and events company. We create some of the country’s most exciting festivals, venues and live experiences, including Beyond The Valley, Wildlands, Ability Fest, The Timber Yard and The Espy.

Responsibilities

Staff work across many areas, most of which are front of house. Areas include:

• Ticketing (Gates, Box Office, Accreditation)
• Crowd Care and Helper Hubs
• Workforce (Staffing and Volunteer Management)

Untitled Group acknowledges that our office, located in Naarm, is built on the lands of the Wurundjeri peoples of the Kulin Nation. We pay respect to elders past, present and emerging and thank them for their care of the land that continually provides us with many opportunities.