Venue Supervisor

Mapco; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

MAP Co is seeking a on-site Duty Manager to oversee venue and event operations at Fed Square and the Melbourne Arts Precinct. You will supervise events, coordinate crowd flow, and liaise with internal and external stakeholders to ensure safe, seamless delivery.

You will use Momentus EBMS, MS Teams, Risk Manager, Link Safe and Outlook to plan, document, and coordinate activities, including after-hours shifts and security coordination. A hands-on, customer-focused approach is essential.

Qualifications

• Customer-focused with commitment to exceptional service.
• Clear and concise written and verbal communication.
• Ability to identify, analyse and resolve complex issues.
• Experience working in diverse teams and contributing to goals.
• Flexible and adaptable to changing priorities and tasks.

Responsibilities

• Provide on-site venue and event supervision, adapting plans for crowd flow and safety.
• Regularly patrol the precinct as a supervising duty manager to ensure smooth event delivery.
• Coordinate with stakeholders and prepare team documentation using event planning software.
• Act as primary on-ground contact for internal and external stakeholders, ensuring effective communication.
• Minimise impact on precinct tenants through proactive on-ground communication.
• Ensure OH&S compliance, site plans and technical specs with clients.
• Set up equipment and report inventory across storage areas.
• Coordinate with emergency services and act as venue wardens as directed.
• Support security and facilities management, including weekends and after-hours shifts.
• Coordinate and debrief with stakeholders as needed.
• Operate vehicles to transport equipment for setup and pack down.
• Fulfill other duties as directed by management.

Skills

Customer focus

Effective communication

Problem solving

Teamwork & collaboration

Adaptability

Tools

Momentus EBMS

MS Teams

Risk Manager

Link Safe

Outlook

Job description

The Melbourne Arts Precinct Corporation (MAP Co) is the State Government agency responsible for overseeing the delivery of the Melbourne Arts Precinct Transformation and provides governance and an operational structure to one of Melbourne's most iconic cultural spaces: Fed Square.

MAP Co leads the Melbourne Arts Precinct Transformation, Australia's largest ever cultural infrastructure project, delivering The Fox: NGV Contemporary and the major rejuvenation of Arts Centre Melbourne (ACM), joined together by 18,000sqm of green public space.

It also takes on the management and operations of Fed Square and is responsible for connecting a single continuous art, civic, and cultural precinct stretching from Fed Square through Southbank.

Once the transformation is complete, MAP Co will also manage and activate Laak Boorndap, the 18,000 urban garden that will connect the Melbourne Arts Precinct in a seamless and immersive cultural experience.

Fed Square is the gateway to the art precinct – and as Melbourne's public square it is the civic, cultural and community heart of the city. It home to four of Victoria's major cultural institutions: ACMI – Australia's Museum of Screen Culture, the Koorie Heritage Trust (KHT), Melbourne Electronic Sound Studio (MESS) and The Ian Potter Centre: NGV Australia along with an array of restaurants and cafes. Located opposite the iconic Flinders St Station, it is Melbourne's premier meeting place, tourist destination and event venue for thousands of free events every year.

Our values

Our values are: First Nations First, Collaboration, Integrity, Community and Innovation

MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Key Responsibilities and Accountabilities

• Provide on-site venue and event supervision in accordance with policies and event documentation. Adapt plans as needed to manage crowd flow, egress, vehicle traffic, accessibility, and unexpected challenges.
• Regularly patrol the precinct as a supervising duty manager to ensure the seamless and timely execution of events, activities, and site operations. Ensure adequate support and safety measures are in place.
• Assist in the final-stage event delivery planning by liaising with internal and external stakeholders and preparing necessary team documentation. Proficiency in event planning software, such as Momentus (EBMS), Microsoft Teams, Risk Manager, Link Safe, and Outlook, is essential.
• Act as the primary on-ground venue contact for all internal and external event stakeholders. Provide supervision and support for extended venue operations and maintain effective communication.
• Minimise the impact of event activities on precinct tenants through proactive support and on-ground communication.
• Ensure compliance with event documentation, including OH&S regulations, site plans, technical specifications and if required, test and tag equipment. Collaborate with clients to find solutions to meet their requirements.
• Execute set up including tablecloths, furniture, signage, and report and maintain inventory within storage areas.
• Liaise with and support emergency services and act as venue wardens as directed.
• Provide support to security and facilities management as needed, including weekends and after-hours shifts.
• Coordinate and debrief with internal and external stakeholders as necessary.
• Operate buggies, forklifts, and other specialised vehicles to transport equipment and assist in event set up and pack down.
• Any other duties as requested by your manager or delegated member.

Key Selection Criteria

• Customer Focus: A commitment to providing exceptional customer service, meeting customer needs, and enhancing their overall experience.
• Effective Communication: The ability to communicate clearly and concisely, both in written and verbal form, to convey information, collaborate with team members, and interact with stakeholders.
• Problem Solving: Demonstrated skills in identifying, analysing, and resolving complex issues and challenges, utilising critical thinking and sound decision-making.
• Teamwork and Collaboration: A proven track record of working effectively in diverse teams, fostering a collaborative and inclusive work environment, and contributing to collective goals.
• Adaptability and Flexibility: The capacity to adapt to changing priorities, environments, and tasks, while maintaining a high level of performance and composure under pressure.

Desired Experience/Qualifications

• Demonstrated customer service experience and solution focused towards issues
• Demonstrated Experience in Outdoor Events with a “hands-on” approach
• Solid understanding of site plans and event timeline logistics
• Ability to operate autonomously and unsupervised as well as part of an integrated team
• Experience in front and back-of-house operations in large, complex venues
• General event OH&S, risk and crowd control experience
• Forklift license (desirable not essential)
• Level 1&2 or higher First Aid Certificate (desirable not essential)
• Traffic Control Certificate (desirable not essential)
• Test and Tag trained (desirable not essential)

This role will be rostered to work outside of ordinary hours on a regular basis, which will include early mornings, evenings and weekend work.

Prioritised Position

Anyone can apply for this role. If you are an Australian Aboriginal and/or Torres Strait Islander person, we will give you priority consideration in line with section 12 of the Equal Opportunity Act 2010 (Vic).

MAP co will undertake background checks on the successful candidate in line with requirements set by the Office of the Victorian Information Commissioner (OVIC). Additionally, successful candidates will be required to undertake a pre-employment medical assessment due to the physical nature of this role (including being able to lift and carry 25 kg).